very low download speed

[#1]

Hi, back again with download issues

Noticed we were having pages loading slowly and issues with video streaming

So just done a BT wholesale test and here are the results

my IP profile seems to have dropped again as following the last episode in july when the engineer replaced the down cable and box, I was getting 40 mbps

Can someone do a quick check please

 Download speedachieved during the test was - 0.72 Mbps
 For your connection, the acceptable range of speedsis 13.55 Mbps-19.36 Mbps .
 Additional Information:
 IP Profile for your line is - 19.36 Mbps

[#2]

Sorry to hear you're having issues.

We've tested your line and that's not showing any issues but we can the speed has dropped.

If you can raise a fault here we can investigate further