useless fibre
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useless fibre
12-12-2014 5:11 PM
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Re: useless fibre
12-12-2014 5:15 PM
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I've had a look over your account and can see several disconnections recently. The router should perform the same as the previous one, as the hardware is the same in the ADSL and Fibre routers, so I'm a bit confused about that one. I wonder if the connection drops are causing the issues you're seeing.
Do you have any devices other than the tablets so you can test the speeds via a wired connection?
I'd also suggest raising a fault with us at https://faults.plus.net so we can perform some line tests and take a look at what's going on.
Re: useless fibre
12-12-2014 5:31 PM
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Re: useless fibre
12-12-2014 5:33 PM
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Re: useless fibre
12-12-2014 5:33 PM
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Re: useless fibre
13-12-2014 3:29 PM
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Re: useless fibre
13-12-2014 3:46 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: useless fibre
13-12-2014 4:02 PM
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Quote from: greenall69 Still the problem persists.how can adsl be better than fibre?.your quick to get the custom but plead ignorance or pass the buck when anything hoes wrong.disgusted.maybe i should ge dial up.slow but reliable
I think it was just being pointed out they have less control over fibre than ADSL, in response to your statement that you hoped they could just do something on their side. I did not see it as passing the buck just a statement of facts in response to your earlier statement. You have allowed less than 24 hours from your initial post before stating they are pleading ignorance and passing the buck. Have you tried another router, or another cable from socket to router, both of which could be an issue. You don't give much info for anybody to try and help you.
I suggest following whatever advice plusnet are trying to give you,as they are no different to most other provider when it comes to fibre faults, as almost all providers are contrained by BT's repair/investigation process to some extent.
Re: useless fibre
14-12-2014 1:27 PM
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Re: useless fibre
15-12-2014 8:57 AM
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Re: useless fibre
15-12-2014 9:01 AM
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im so happy signing up to a inferior service
Re: useless fibre
15-12-2014 9:22 AM
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You should be able to check fairly easily yourself just by looking and tracing back the phone line from the master socket to where it enters the house, but sometimes there are junction boxes hidden in very inaccessible places.
Star wiring does not matter with ADSL (as long as the extension has proper filters), but causes huge problems with VDSL/FTTC.
Re: useless fibre
15-12-2014 10:07 AM
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Re: useless fibre
15-12-2014 11:41 AM
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I'm sorry that this is so frustrating for you, but we will do everything we can to get this sorted for you.
Re: useless fibre
16-12-2014 10:43 PM
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