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upload speed has significantly reduced

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Newbie
Posts: 6
Registered: ‎18-09-2018

upload speed has significantly reduced

I wonder if anyone else can help. We pay for the fastest fibre on offer from plustnet which used to get us 60mbs download and circ 19mbs upload. Earlier this year our download reduced to near 50mbs but as the upload stayed the same it was fine for our use. This week though I noticed buffering when streaming I player, standard definition instead of HD etc. After running a few speed tests I am seeing 48mbs download but only 1mbs upload, sometimes this rises to 3mbs upload. I have reset everything, unplugged and replanted etc.
Would this be the reason for the buffering/slower speed and how could I fix this?
Thanks in advance