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upload more than halved at 4.05pm 10th jan

Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

upload more than halved at 4.05pm 10th jan

down went from 42ish mbit to 45, upload from10mbit too 4mbit upload today.  No phone line noise, no stability issues, last time I lost connection was due to a power cut or electrician visit with a manual safe power off.

  45.63 Mbps
   
0 Mbps 47.41 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 45.63 Mbps
 For your connection, the acceptable range of speedsis 33.19 Mbps-47.41 Mbps .
 Additional Information:
 IP Profile for your line is - 47.41 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  4.14 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 4.14Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: upload more than halved at 4.05pm 10th jan

The upstream sync has dipped to 4.5Mb/s, looks like it was the disconnection around 20 hours ago when this happened. Have you tried a resync to see if the upload changes back?

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 49.0 Mbps
Upstream Speed 4.5 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 725.9
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-49M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2016-12-29T11:45:00
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: upload more than halved at 4.05pm 10th jan

left a resync until it was checked, which I just did with no change

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: upload more than halved at 4.05pm 10th jan

2 resyncs carried out and no change still

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: upload more than halved at 4.05pm 10th jan

I'd advise getting this reported to us as a fault at https://faults.plus.net - we'll need to get this pushed through to Openreach.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff