upgrading to Fibre
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upgrading to Fibre
12-09-2020 5:08 PM
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Was give an email saying they received my order and it will change over on the 11th September and what my new speeds would be. I haven't received confirmation as to if this has been done but have done speed checks and nothing seems to have changed and when i look on my account i still have an error message saying
An error has occurred
You can't change your products for the moment, you already have a product change in progress.
And i am still in my previous contract. They stated that they would take my new payment on the 15th September so i am hoping this gets resolved before then.
Re: upgrading to Fibre
13-09-2020 5:13 PM
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I have this same problem and have not had any updates from Plusnet.
Re: upgrading to Fibre
13-09-2020 6:11 PM
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Still haven't heard nothing from plusnet if they have a backlog would be nice if they informed people. They will be quick at taking our money for services we don't have.
Re: upgrading to Fibre
14-09-2020 3:30 PM
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I was given an upgrade date of September 8 in the email, but when it didn’t happen I phoned them and was told 15th!
let’s see what happens tomorrow.
Maybe your upgrade is depending on an engineer going to the fibre cabinet.
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