upgrading to 80/40
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- Re: upgrading to 80/40
upgrading to 80/40
21-08-2015 1:50 PM
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ive put a fault in but takes ages for them to get back
ive been on fibre a week yesterday and NOTHING has been right, first put on wrong package, then told the package didnt exist even tohugh i had it in black and white, then upgraded now this
Re: upgrading to 80/40
21-08-2015 2:51 PM
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Welcome to disappointed club.
I was quoted 16 - 23 Mbps down and 1.5 - 2 Mbps up.
With the BT Open reach modem and plusnet router i got 12 down and 1 up.
I had to spend another £60 on a Billion VDSL unit which has increased my download to 17 Mbps. Upload is still just under 1Mbps.
I asked plusnet for help and got fobbed off with "its in the acceptable range"
good luck getting it sorted .
Re: upgrading to 80/40
21-08-2015 7:56 PM
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shame on you plusnet
Re: upgrading to 80/40
21-08-2015 8:24 PM
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Run the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet, use an ethernet connection) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
Check your Current Line speed (Login required). Don't post your phone number.
Also put your number into this and copy and paste the results, but redact your phone number.
PS. 80/40 doesn't exist, it's 80/20
Re: upgrading to 80/40
21-08-2015 8:44 PM
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@CBR600
Have you got the latest firmware on the Billion to make sure it's compatible with G.INP?
Re: upgrading to 80/40
22-08-2015 1:56 PM
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I've rejected the clear on the fault, meaning that I've pushed it back to BTWholesale for more investigation.
0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off
Re: upgrading to 80/40
24-08-2015 9:04 AM
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Yep i flashed it to the latest.
My download speed has been increasing steadily and now up to 21252 Kbps
Upload is decreasing though
Re: upgrading to 80/40
25-08-2015 1:38 PM
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Your fault is with our faults team and you should have a response by the end of play today.
@CBR600
Unfortunately you are in the middle of the estimated range for your speeds (22.7 to 16.1) so we wouldn't be able to raise this as a fault.
Re: upgrading to 80/40
27-08-2015 1:57 PM
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My upload has dropped from 1.2 Mbps to 0.83 Mbps.
I rely on the upload when working from home and at this rate it will back to my ADSL days.
Anything you can do to help ?
Thanks
Re: upgrading to 80/40
07-09-2015 9:59 AM
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Re: upgrading to 80/40
07-09-2015 10:12 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: upgrading to 80/40
07-09-2015 9:42 PM
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Max speed ive have is 55 but its a rarity
Re: upgrading to 80/40
07-09-2015 9:43 PM
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Spesdtest is 0.15mbps
Re: upgrading to 80/40
08-09-2015 11:13 AM
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The ticket is still open, however the fault we raised to BTWholesale timed out as we didn't receive an update from you (as you were on holiday). Can you reply confirming that you tried the speedtests we asked for on the last reply we made so we can see what the next steps are.
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