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upgraded to fibre extra - speed about the same?

FIXED
fastconnection1
Hooked
Posts: 6
Thanks: 2
Registered: ‎03-04-2017

upgraded to fibre extra - speed about the same?

was on about 37 but only showing 41-42 after upgrade?

Any advice? thanks!

7 REPLIES 7
daveplus
Aspiring Pro
Posts: 333
Thanks: 57
Fixes: 3
Registered: ‎25-08-2010

Re: upgraded to fibre extra - speed about the same?

what does it say at https://www.dslchecker.bt.com/ ?

fastconnection1
Hooked
Posts: 6
Thanks: 2
Registered: ‎03-04-2017

Re: upgraded to fibre extra - speed about the same?

thanks daveplus!

what specific info do I need from the page shown..not a great techie!

fastconnection1
Hooked
Posts: 6
Thanks: 2
Registered: ‎03-04-2017

Re: upgraded to fibre extra - speed about the same?

6/12/2019
BT Broadband
BT BROADBAND AVAILABILITY
CHECKER
Featured
Products
Downstream Line
Rate(Mbps)
Upstream Line
Rate(Mbps)
Downstream
Handback
Threshold(Mbps) WBC FTTC
Availability
Date WBC SOGEA
Availability
Date Left in
Jumper
High Low High Low VDSL Range A
(Clean) 73.1 49.7 18.3 12 44 Available Available --
VDSL Range B
(Impacted) 70.2 44 17.9 10.5 35 Available Available --
-- --
Featured
Products Downstream Line
Rate(Mbps) Upstream Line
Rate(Mbps) Downstream
Range(Mbps) WBC FTTP
Availability
Date FTTP on Demand 330 30 -- Available ADSL Products Downstream Line
Rate(Mbps) Upstream Line
Rate(Mbps) Downstream
Range(Mbps) Availability
Date WBC ADSL 2+ Up to 9 -- 7.5 to 10.5 Available -- Yes
WBC ADSL 2+
Annex M Up to 9 Up to 1 7.5 to 10.5 Available -- Yes
Up to 5.5 -- 4.5 to 6.5 Available -- --
WBC Fixed Rate 2 -- -- Available -- Yes
Fixed Rate 2 -- -- Available -- --
ADSL Max
Observed
Speeds VDSL
Max Observed
Downstream
Speed (Mbps) 50.94
Max Upstream
Observed Speed
(Mbps) 12.88
Observed Date
Left in
Jumper
2019-06-11
Availability
Date
Other Offerings
VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --
Premise
environment
Status
Bridge Tap N
VRI N
NTEFaceplate N
Last Test Date 07-06-2019
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days
of service usage.
This line is on a Market B Exchange.
For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or
Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line
conditions.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's
network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop
Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to
take service from to arrange for the service to be migrated.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone
number, NAD, UPRN or Access Line ID (ALID) check.

1/26/12/2019
BT Broadband
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's
premises to supply the service.
Thank you for your interest.
2/2

 

Moderators Note: Personal information removed.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 113
Fixes: 30
Registered: ‎06-08-2018

Re: upgraded to fibre extra - speed about the same?

Fix

Hi @fastconnection1,

 

Please accept my apologies for the issue with your broadband speed.

 

After testing the line, your connection appears stable while operating within the estimated speed leading up to the router. Did you test the performance while connected by Ethernet cable or solely wireless? If you tested solely via wireless, please connect by Ethernet cable and test the speed using the BT Wholesale performance test.

 

During the first 10 days of your new product, the line will go through stabilisation and the performance can increase / decrease throughout but it should rest between the estimates.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
fastconnection1
Hooked
Posts: 6
Thanks: 2
Registered: ‎03-04-2017

Re: upgraded to fibre extra - speed about the same?

ahh yes...forgot about the 10 day settling period!

thanks!

daveplus
Aspiring Pro
Posts: 333
Thanks: 57
Fixes: 3
Registered: ‎25-08-2010

Re: upgraded to fibre extra - speed about the same?

@fastconnection1 Hi, you may want to ask a Moderator to delete your pdf since you phone number is there for the world to see.

Dave

Plusnet Help Team
Plusnet Help Team
Posts: 1,283
Thanks: 232
Fixes: 43
Registered: ‎26-03-2018

Re: upgraded to fibre extra - speed about the same?

@daveplus - I've raised to a mod so it can be amended for OP 

 

Good spot! 

 

- MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team