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upgrade to fibre extra speed low

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: upgrade to fibre extra speed low

Don't worry if you've not had time to do it as yet - there's no deadline or anything like that.

 

For reference, we're showing that the router is 'in sync' at 59.6mbps.

Lucyb09
Grafter
Posts: 25
Registered: ‎14-08-2019

Re: upgrade to fibre extra speed low

hey , just had a bit of time to do a wired test and post the results, pic attatched

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: upgrade to fibre extra speed low

Thanks for getting back to us @Lucyb09 

It looks like a prompt from Microsoft is blurring the screenshot you've posted.

Could you try that one more time please?

[edit]

Ignore me, the Microsoft pop up wasn't in the image it was a pop up on my PC. Roll_eyes

I'm looking into this further and will add another reply soon.

[edit 2]

Were there any other devices using your broadband connection or any background tasks open on the laptop/computer you were using at the time you completed that speed test?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Lucyb09
Grafter
Posts: 25
Registered: ‎14-08-2019

Re: upgrade to fibre extra speed low

Nope I made sure their wasn't and I was the only one home today
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: upgrade to fibre extra speed low

Hi @Lucyb09,

 

I have updated the fault ticket, please click here to view my response.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team