upgrade to fibre extra speed low
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Re: upgrade to fibre extra speed low
17-08-2019 3:37 PM
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Re: upgrade to fibre extra speed low
17-08-2019 3:48 PM
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Hi @Lucyb09
I've just retested the line and the results on the speed side of things were inconclusive.
Providing it's OK with yourself, I'd suggest keeping this in place just so that everything can be checked.
If it comes back with no fault found, we'll negate any potential charge.
Best wishes
Dave
Re: upgrade to fibre extra speed low
17-08-2019 4:08 PM
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Re: upgrade to fibre extra speed low
17-08-2019 4:11 PM
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Lovely.
Let us know how you get on on Monday.
Kind regards,
Dave
Re: upgrade to fibre extra speed low
19-08-2019 9:05 AM
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Re: upgrade to fibre extra speed low
19-08-2019 3:24 PM
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Hi there @Lucyb09 I've just checked the notes and tested your line.
I don't want to prematurely determine the fault is resolved as the engineer only came out this morning but your line is looking solid and back within estimates. My test just gave your sync at 52.5Mbps.
Hopefully that's the problem solved.
However, as it is early days I've forwarded the fault ticket back to you. This way the report will stay open for a further 14 days and should you notice any further issues, if you let us know, we can pick up from where we left off.
Optimistically speaking though, we shouldn't need to!
Re: upgrade to fibre extra speed low
19-08-2019 5:25 PM
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Re: upgrade to fibre extra speed low
20-08-2019 9:54 AM
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Re: upgrade to fibre extra speed low
23-08-2019 9:09 AM
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Re: upgrade to fibre extra speed low
23-08-2019 12:44 PM
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Thanks for getting back to us @Lucyb09
We've tested your line and we can't see any issues remotely.
Can you confirm if you've been testing over a wired or wireless connection? If wireless can you try a wired connection to see if you get similar results?
Re: upgrade to fibre extra speed low
23-08-2019 1:01 PM
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Re: upgrade to fibre extra speed low
23-08-2019 3:23 PM
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Hi @Lucyb09,
Please could you confirm if the router is still setup within the test socket in the property when running these tests? If not, please could you connect it to the test socket and send us the results of a wired speedtest?
Re: upgrade to fibre extra speed low
23-08-2019 3:44 PM
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Re: upgrade to fibre extra speed low
23-08-2019 4:37 PM
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Re: upgrade to fibre extra speed low
25-08-2019 8:28 PM
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