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upgrade to fibre extra - low download speed and internet dropping out

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Newbie
Posts: 1
Registered: ‎29-03-2020

upgrade to fibre extra - low download speed and internet dropping out

i upgraded on March 15th. Since then the dovwnload speed has gone as low as 19 out of a possible 73 Mbps. Upload 6Mbps. And the line frequently drops out completely. I have carried out the tests recommended on your website and need your help fixing this please. I have been a customer for several years. Thanks