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upgrade my fibre speed

nonamesleft
Grafter
Posts: 27
Registered: 20-02-2014

upgrade my fibre speed

been trying to upgrade my fibre speed from 36 to 76 but the web page only gives me the option to stay with what i have how do i upgrade with out sitting on the phone waiting for 30min ?
why will it not do it online...? Angry
7 REPLIES
bill888
Seasoned Pro
Posts: 827
Thanks: 108
Fixes: 22
Registered: 18-10-2008

Re: upgrade my fibre speed

What is the minimum fibre download speed reported by BT DSL checker?
https://www.dslchecker.bt.com/
If you look through recent posts on this forum, you should find a number of discussions where Plusnet no longer offer 80/20 Unlimited Fibre Extra if the estimated lowest fibre speed is below 40 mbps.  I think they use the FTTC Range 'A' low value.
Only lower tier fibre product now available is 40/2 Unlimited Fibre.
nonamesleft
Grafter
Posts: 27
Registered: 20-02-2014

Re: upgrade my fibre speed

we had no problem getting 80/20 from BT. ok just checked this again  FTTC 60/20 and FTTP  330/30
Terranova667
Aspiring Pro
Posts: 1,241
Thanks: 56
Fixes: 2
Registered: 19-02-2014

Re: upgrade my fibre speed

Is 60/20 the lowest in the estimate range ?  if so i see no reason why the extra package wasn't available to you for upgrade.
As zZz says if the lowest figure in the range is under 40Mb Plusnet wont let you upgrade the system is stupid it doesn't look at the top of the range only the lowest figure same if you contact customer services other ISP's whilst will look at the lowest figure they also use the top figure as well hence why you can order the top package on BT
nonamesleft
Grafter
Posts: 27
Registered: 20-02-2014

Re: upgrade my fibre speed

highest  is 60 low 40 but i got 76 when with BT and this was confirmed by Sam Knows.
bill888
Seasoned Pro
Posts: 827
Thanks: 108
Fixes: 22
Registered: 18-10-2008

Re: upgrade my fibre speed

If your FTTC Range 'A' low value is 40, this may be why you are not offered 80/20 online from Plusnet 'Product Change' page.
What product are you on at the moment?
40/2, 40/10, or 40/20 fibre ?
If you are on 40/20, you may have a much better chance of ordering 80/20 fibre from Plusnet. If you run a BT Performance Further Diagnostics test and show them the evidence that your BT downstream IP profile is significantly greater than 40 mbps, then Plusnet can be persuaded to offer you 80/20 service.
http://speedtest.btwholesale.com/
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: upgrade my fibre speed

That's odd, I've been able to do this without having to do anything special.
Either way, this is in pending for your next billing date.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
nonamesleft
Grafter
Posts: 27
Registered: 20-02-2014

Re: upgrade my fibre speed

thanks Matt does this mean i will be moved up to the higher speed soon? can you also let me know how i would get a new openreach modem as the one i am using is starting to give problems re connecting after the power goes off