update needed for profile

[#1]

Hi,
Can someone at plusnet have a look at my profile as the the btspeedtester is showing my ip profile as 36.27Mbps yet my current line speed on plusnet is shown as 30.6Mbps.
Thanks,
Sky
This is closed ticket if you need to find my account. (115694615)

FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
28.09 Mbps

0 Mbps 36.27 Mbps
Max Achievable Speed
Download speedachieved during the test was - 28.09 Mbps
For your connection, the acceptable range of speedsis 25.39 Mbps-36.27 Mbps .
Additional Information:
IP Profile for your line is - 36.27 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1.03 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

[#2]

Hi there,
I have checked into your account today and the are the estimates for your line and you are actually getting almost double what we expect. Therefore, I am not sure why these estimates are showing as higher, this sounds to me like a mistake in the data. Unfortunately, as this is the case there is little we can do to improve these further. Thank you.