unstable fibre speed

[#1]

Broadband now at a crawl, no upload speed 10Mbs down, Still awaiting reply from wednesday , from CSC team.

45 mins wait on phone, 15 mins wait on chat.

plusnet this is not your finest hour.

[#2]

No news yet re an engineer visit. CSC are not available!!!

Plusnet have my mobile number, home phone number 3 email address but are unable to reply. !!!! Rubbish !!!

custromer service, second to none. "we look after you"!!!!!! Grrrr

[#3]

I don't suppose one of the Plusnet Help Staff could pick this up and find out what the holdup is.

Thanks in anticipation. 

Kev

[#4]

It appears that since yesterday evening my line is now syncing at 34400kbits/s  attaining a speed of 30Mbs down and 5.7Mbs up," is this a repair to the fault or dvine intervention ".

Upstream noise safety coefficient (dB):   6.2

Downstream noise safety coefficient (dB):  6.1

Upstream line attenuation (dB):     35.5

Downstream line attenuation (dB): 17.2

upstream output power (dBm):         4.8

Downstream output power (dBm):        4.8

I don't hold any expectations of a reply from CSC, however if one of the helpfull Plusnet help staff would like to comment please feel free.

[#5]

2 engineer visits later, problem still ongoing when raining, ( underground cable joint between DP and cab)  

[#6]

Apologies for the delayed response.

I can see our Faults team are investigating this and a escalation has been raised with our suppliers.

We'll update you as soon as we know more.