cancel
Showing results for 
Search instead for 
Did you mean: 

unstable fibre speed

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

unstable fibre speed

I have been having problems with my broadband speed and reliabilty for several hours now . BTW is showing 11Mbs down and .2 Mbs up (whats going on).

20 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: unstable fibre speed

Hello there, 

 

Line tests that I've just been running do pick up on a fault. I can see you started raising one online so the best thing to do is go back to http://faults.plus.net and complete the steps on the troubleshooter. 

 

Let us know when you have and we'll push that forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Hi

I completed troubleshooter and have replaced my Mk 2 masterbox with model 5c using Mk4 face plate but still have same issues.

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Hi

I completed troubleshooter and have replaced my Mk 2 masterbox with model 5c using Mk4 face plate but still have same issues.

Connected by ethernet direct to router 

BTW test  19.0Mbps down, 0.38 up  68 ms ping

current line speed ( plusnet ) 32 Mb

Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: unstable fibre speed

OK, thanks a lot for trying out what you can. I just popped on to your account and can see someone has picked up on your fault and is looking into it now so you should see a more detailed reply to the ticket soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

I have made the following observations and deem it unlikely to be a fault on my side, the slow downs and drops are when it is raining outdoors  and when the weather has been dry for over a hour or two the speed and sync go back to normal.

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Well the engineer visited yesterday (excellent chap, very knowledgable and professional.) tested equipment and wireing, found a fault on the pole (blue beeds).

System seems to be operating ok now, although I will monitor for another 72 hours to be sure. 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: unstable fibre speed

That sounds positive, thanks for letting us know. If you can reply when you've had chance to monitor this and confirm it's resolved that would be great.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Unfortunately the speed has  dropped again, by over a third and yes its raining again. Please see results in attached file.

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

This is the report back from CSC.((What does this mean?,(will my fault be persued ?))

0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-10M Upstream, Error Protection Off

Sync Status In Sync
Downstream Speed 38.2 Mbps
Upstream Speed 6.0 Mbps

 

Description Downstream ES and SES have exceeded threshold from real time check. Continue submitting trouble report

 

Start Time Stamp 2017-10-03T16:47:18.716+01:00 2017-10-03T17:02:18.716+01:00
Ingress Code Violation 0 373
Egress Code Violation 0 8
Errored Seconds 405 183
Severely Errored Seconds 0 0
Unavailable Seconds 0

0

 

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Hello 
today the weather is dry and sunny. The broadband speed is now 32Mbs down (a drop of 7Mbs). and 1.1 Up (a drop of 4.9Mbs)....
A reply would be nice!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: unstable fibre speed

Sorry for the delayed response.

 

Essentially your line has a high amount of errors which points towards there still being a fault.

I'll update your ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Hello  all.

  My speed is now 20Mbs down and 0.3 Up.

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

Hi 

The line appears to be degrading day by day as the latest BTW test showsBTWresults0710171156dry.png

 

smilers63
Dabbler
Posts: 16
Registered: 21-05-2016

Re: unstable fibre speed

My router inf is showing some unusual settings, the upstream an downstream output power (dBm) are now minus numbers. eg -4.1. also the 

      and the  Downstream noise safety coefficient (dB): has risen from 6.1 to 10.ROUTER INF0710171226.png