unstable fibre speed
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- Re: unstable fibre speed
unstable fibre speed
23-09-2017 3:19 PM
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I have been having problems with my broadband speed and reliabilty for several hours now . BTW is showing 11Mbs down and .2 Mbs up (whats going on).
Re: unstable fibre speed
26-09-2017 12:34 PM
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Hello there,
Line tests that I've just been running do pick up on a fault. I can see you started raising one online so the best thing to do is go back to http://faults.plus.net and complete the steps on the troubleshooter.
Let us know when you have and we'll push that forward.
Re: unstable fibre speed
27-09-2017 10:21 PM
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Hi
I completed troubleshooter and have replaced my Mk 2 masterbox with model 5c using Mk4 face plate but still have same issues.
Re: unstable fibre speed
27-09-2017 10:46 PM
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Hi
I completed troubleshooter and have replaced my Mk 2 masterbox with model 5c using Mk4 face plate but still have same issues.
Connected by ethernet direct to router
BTW test 19.0Mbps down, 0.38 up 68 ms ping
current line speed ( plusnet ) 32 Mb
Re: unstable fibre speed
28-09-2017 12:13 PM
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OK, thanks a lot for trying out what you can. I just popped on to your account and can see someone has picked up on your fault and is looking into it now so you should see a more detailed reply to the ticket soon.
Re: unstable fibre speed
29-09-2017 3:27 PM
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I have made the following observations and deem it unlikely to be a fault on my side, the slow downs and drops are when it is raining outdoors and when the weather has been dry for over a hour or two the speed and sync go back to normal.
Re: unstable fibre speed
03-10-2017 10:41 PM
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Well the engineer visited yesterday (excellent chap, very knowledgable and professional.) tested equipment and wireing, found a fault on the pole (blue beeds).
System seems to be operating ok now, although I will monitor for another 72 hours to be sure.
Re: unstable fibre speed
04-10-2017 1:00 PM
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That sounds positive, thanks for letting us know. If you can reply when you've had chance to monitor this and confirm it's resolved that would be great.
Re: unstable fibre speed
05-10-2017 12:36 AM
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Unfortunately the speed has dropped again, by over a third and yes its raining again. Please see results in attached file.
Re: unstable fibre speed
05-10-2017 7:52 PM
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This is the report back from CSC.((What does this mean?,(will my fault be persued ?))
0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Sync Status | In Sync |
Downstream Speed | 38.2 Mbps |
Upstream Speed | 6.0 Mbps |
Description | Downstream ES and SES have exceeded threshold from real time check. Continue submitting trouble report |
Start Time Stamp | 2017-10-03T16:47:18.716+01:00 | 2017-10-03T17:02:18.716+01:00 |
Ingress Code Violation | 0 | 373 |
Egress Code Violation | 0 | 8 |
Errored Seconds | 405 | 183 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 |
0
|
Re: unstable fibre speed
06-10-2017 11:30 AM
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Hello
today the weather is dry and sunny. The broadband speed is now 32Mbs down (a drop of 7Mbs). and 1.1 Up (a drop of 4.9Mbs)....
A reply would be nice!!!!
Re: unstable fibre speed
06-10-2017 3:16 PM
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Re: unstable fibre speed
06-10-2017 5:03 PM
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Hello all.
My speed is now 20Mbs down and 0.3 Up.
Re: unstable fibre speed
07-10-2017 12:08 PM
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Hi
The line appears to be degrading day by day as the latest BTW test shows
Re: unstable fibre speed
07-10-2017 12:37 PM
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My router inf is showing some unusual settings, the upstream an downstream output power (dBm) are now minus numbers. eg -4.1. also the
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- Re: unstable fibre speed