unlimited fibre extra speed not increased

[#1]

Hi there, sorry to see this. I've just tested the line and we're not seeing any obvious causes for this. Could you try following the checks here as your next step please? 

https://www.plus.net/help/broadband/connection-troubleshooting/

[#2]

hi @adamwalker 

i have done the checks and no difference

regards

[#3]

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at http://faults.plus.net.

[#4]

thanks you,

i have raised a ticket with faults team