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unlimited fibre extra speed not increased

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Dabbler
Posts: 12
Registered: ‎08-04-2020

unlimited fibre extra speed not increased

hi, after upgrading to fibre extra a few months ago my speeds are the same as i was getting before the upgrade.

 

i was wondering if i have been switched over correctly?

 

i am usually around the 36mbps but feel i should be high 40s low 50s ish

 

could someone check this for me please

 

regards

 

simon

 

 

18 REPLIES 18
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Aspiring Champion
Posts: 1,236
Thanks: 399
Fixes: 6
Registered: ‎22-10-2015

Re: unlimited fibre extra speed not increased

What does it say here? If you were getting only 36Mb before the upgrade I doubt if you will see a speed increase i.e. on a 40Mb connection I'd expect to be very near to 40Mb. Upgrading to fibre extra doesn't magically give you a line that will give you more than it is actually capable of delivering. But do check the link. It will reveal all. .

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

hi,

btbb.PNG

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Pro
Posts: 1,457
Thanks: 119
Fixes: 3
Registered: ‎19-02-2014

Re: unlimited fibre extra speed not increased

Observed speed for the 1st of April shows 39.9 which the max for Fibre Unlimited so it looks like the switch to Extra didn't happen, one for Plusnet staff to look into.  

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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

yeah, thats what what i was thinking, hopefully a staff member sees this thread

 

thanks

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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

any staff about to check?

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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

any staff about to check?

 

its been like this nearly 8 months now, and have been a customer for over 10 years

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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 18
Registered: ‎24-07-2014

Re: unlimited fibre extra speed not increased

Good news and bad.

 

I've placed an order to move you to 80/20.

Your current snyc rate is 40Mbit but you were actually provisioned on 55/10.

A new order has been placed and should complete tomorrow. Please check back on your sync rate and let us know if you have further problems. If you are still syncing at 40Mbit, we'll probably need to raise this, but it won't be looked at quickly as we're prioritising those without connections at the moment. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

thank you plusnettony, much appreciated

 

to check sync rate is that just a speed test?

 

thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 8,053
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: unlimited fibre extra speed not increased

Thanks for getting back to us @simeskyline75

You can find your exact sync rate by logging into your router here and then clicking on the 'Helpdesk' section

Alternatively you can carry out a speed test which will give you a rough idea of if your speeds have improved

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

hi, i will have to do a speed test as i dont have the plusnet router anymore

 

any specific speed test plusnet recommends?

 

 

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Seasoned Champion
Posts: 1,189
Thanks: 512
Fixes: 24
Registered: ‎07-07-2009

Re: unlimited fibre extra speed not increased

@simeskyline75  A speed test is not the correct way to check your actual connection speed. There are many factors that can affect broadband speed tests, they all seem to give different results! The router that you are using will be able to show you the sync speed. You just need to know how to log into it and find the required information. How about reading the manual or searching online for the correct instructions. If you say what router it is someone on the forum will be able to help.😁

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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

Hi, my router is an Asus RT-ac87u
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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

hi, i have done a few speed tests today, no change in speed as of yet.

 

i will have a look for the plusnet router today to find the actual sync speed.

 

 

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Dabbler
Posts: 12
Registered: ‎08-04-2020

Re: unlimited fibre extra speed not increased

hi, i have done a few speed tests today, still no change in speed as of yet.

 

could someone up my sync rate please?