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unlimited fiber needs speed reset

Newbie
Posts: 1
Registered: 2 weeks ago

unlimited fiber needs speed reset

Hi after having some speed issues 2019 and changing to fibre extra  average download (speedtest.net) has been 60 mbps Jan 19 to Feb 20 and indeed for two months steady at 65/70. its gradually been dropping sitting at 54 around May 20 to now BUT

after another odd wifi drop out (plenty on here about that!!) i reset box and now running 34 down 14 up.so woefull.

 

no network faults showing.

 

CAN SOMEONE reset line speed. I do have BT hub 6 to swap to. I had to do that for my son working from home as he was having a lot of wireless "no internet" issues with the hub 1 at his and the forum seems to back this change as an improvement

ill  try and phone support tomorrow but there was a "raise case" feature before but i can't find it

speed plot attached

1 REPLY 1
Grafter
Posts: 43
Thanks: 10
Registered: 3 weeks ago

Re: unlimited fiber needs speed reset

Hi,

If know one assists you, just keep any eye out on this thread.


https://community.plus.net/t5/Fibre-Broadband/IP-Profile-reset-needed/td-p/1785604
Yorkshire and Proud. Embarrassed to be with Plusnet.