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ul speed question

g4jnw
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ul speed question

I have a newish install - more than the 10 days allowing it to settle.
My dl speed has dropped a to 26 from 37
my upload speed is only 0.79 now
I presume it will be up and down, would it be possible to push the upload to say 4 or will that affect my download even more?
un: lesnorton
25 REPLIES
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Re: ul speed question

there is no 10 day "settling in" period on FTTC products - it's a myth.
what FTTC product are you on?
it'll either be 40/2 or 80/20
also, how are you testing the speed? ethernet or WIFI? - don't do tests using WIFI.
g4jnw
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Re: ul speed question

I was advised to go for 40/2 due to the exchange, so i take it 2 is the max then, no way of asking it to be increased.
Im using a flex media server to share home movies with my boys (one in australia and one in Thailand) at the moment they can only watch them one at a time
So have had to upload them to youtube, which isnt ideal
dick:quote
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Re: ul speed question

2Mbps it the maximum possible.
2Mbps upstream is not suitable for streaming anything externally to be honest.
g4jnw
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Re: ul speed question

Fair enough, only realised that today, they can view the movies but one at a time, as in one person at a time - shame
It annoys them as i can watch theirs without any issues
Looks like im stuck with what ive got for 2 years anyway
Funny how technology gets old quickly
BT only just enabled the cabinet!
dick:quote
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Re: ul speed question

if you'd chosen a different ISP then you would have got 40/10.
but plusnet decided to only offer 40/2.
guess you wish you avoided plusnet now.
are you still within your cooling off period? if you where then i'd cancel and go to an ISP that will give you 40/10
g4jnw
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Re: ul speed question

I have been with plusnet since 2009 and to be honest never had any issues, i was mid contract and fibre to cabinet came to the village, got a reasonable deal, its just now that im realising 2 is not enough.
Id have a massive bill to pay if i cancelled at this stage as its a 2 year contract - 40/10 would have been excellent but too late now.
mav:quote
SpendLessTime
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Re: ul speed question

@g4jnw
Are the speed test being performed via wifi or ethernet cable to the router?
If by cable then I suggest you may have an issue which needs looking at.
Please check out http://community.plus.net/forum/index.php/topic,143836.0.html and http://community.plus.net/library/broadband/broadband-faults-guide-fttc/
Plusnet Help Team
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Re: ul speed question

Quote from: g4jnw
I was advised to go for 40/2 due to the exchange, so i take it 2 is the max then, no way of asking it to be increased.

I'm not sure why you would have been advised to go for 40/2 'due to the exchange'
The estimates for your line are good - 76Mbps-80Mbps Download and 20Mbps Upload.
It may be worth speaking to our Customer Options Team on 0800 013 2632 (Selecting the option for thinking of leaving) about upgrading to the higher fibre package for up to 20Mbps upload.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
g4jnw
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Re: ul speed question

Quote from: georgelnx
@g4jnw
Are the speed test being performed via wifi or ethernet cable to the router?
If by cable then I suggest you may have an issue which needs looking at.
Please check out http://community.plus.net/forum/index.php/topic,143836.0.html and http://community.plus.net/library/broadband/broadband-faults-guide-fttc/

direct from router which is plugged into the master socket
g4jnw
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Re: ul speed question

Quote from: HarryB
Quote from: g4jnw
I was advised to go for 40/2 due to the exchange, so i take it 2 is the max then, no way of asking it to be increased.

I'm not sure why you would have been advised to go for 40/2 'due to the exchange'
The estimates for your line are good - 76Mbps-80Mbps Download and 20Mbps Upload.
It may be worth speaking to our Customer Options Team on 0800 013 2632 (Selecting the option for thinking of leaving) about upgrading to the higher fibre package for up to 20Mbps upload.

Well your a topman - have done as you suggested they can upgrade me but not until the 25th when my bill is due but thanks that will allow me to use the fibre properly
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Re: ul speed question

you still have to deal with the fact that your current connection is not performing properly, something the upgrade to 80/20 won't fix.
Quote
My dl speed has dropped a to 26 from 37
my upload speed is only 0.79 now

you need to get this looked at.
g4jnw
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Re: ul speed question

hmm guess there was a problem with upgrade, just got an email "there's been a problem with processing your broadband order.
Once we've got more details, we'll deal with this and contact you if we need to."
Have told them about the reduction in speed too
dick:quote
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Re: ul speed question

as a quick check can you post the results from http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
g4jnw
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Re: ul speed question

getting better DL speeds with that website than with the plusnet one:
Download speedachieved during the test was - 34.48 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Upload speed achieved during the test was - 1.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Although it did time out 3 times before i got the result
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rule]