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to any plusnet staff, please could they give an update on my support ticket number 145160054

hazzardboy7
Grafter
Posts: 64
Registered: 26-09-2012

to any plusnet staff, please could they give an update on my support ticket number 145160054

thanks

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 961
Thanks: 1,191
Fixes: 25
Registered: 29-09-2011

Re: to any plusnet staff, please could they give an update on my support ticket number 145160054

Hi @hazzardboy7

It looks like that ticket has been replied to and is awaiting a response from yourself.

 

Thanks

 

 

 Jono H
 Plusnet Community Manager
hazzardboy7
Grafter
Posts: 64
Registered: 26-09-2012

Re: to any plusnet staff, please could they give an update on my support ticket number 145160054

thanks you

hazzardboy7
Grafter
Posts: 64
Registered: 26-09-2012

Re: to any plusnet staff, please could they give an update on my support ticket number 145160054

hi openreach has come out a  short time ago.

the bt guy says he done a line reset and now getting  62 meg on his test meter(so he says i ddnt see it for myself) but im seeing only 55 meg on the syc of my modem.

 

do plusnet need to do anything there side, wonder if its to do with this:

 

Estimated line speed:76Mb (This may vary between 57.2Mb and 76.3Mb) - Checked on 2017-03-14 13:35:32

Current line speed:54.6 Mb

 

if anything needs to be changed plusnets side could some helpful staff member do it please.

 

thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: to any plusnet staff, please could they give an update on my support ticket number 145160054

I can see we've updated the fault for you.

Unfortunately they've been unable to get the speeds up back to the level you were having previously.

This could be due to a number of things including crosstalk but as the speeds are within the estimates we can't progress it any further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
hazzardboy7
Grafter
Posts: 64
Registered: 26-09-2012

Re: to any plusnet staff, please could they give an update on my support ticket number 145160054

hello, matthew, thanks for the reply. plusnet have missed the point here, they  are NOT within the estimates that are supplied by openreach.

 

57.2 to 76.3 are the estimates , in connecting at 56.0 so as you can see its not witihn the limits.

 

I have now contacted someone within openreach /bt and they are now dealing with this for me, so its best now if plusnet deal with her.

 

thanks