to all plusnet staff............Question 129613912 no update since the 29th
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Question 129613912 no update since the 29th
to all plusnet staff............Question 129613912 no update since the 29th
03-08-2016 6:42 PM - edited 04-08-2016 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please can someone take a look at this please, ive had this problem now for 1 month, and no fix as yet, im paying for this service and at the moment it is tottally useless
are the errors still showing on the phone line please.
thanks
Re: Question 129613912 no update since the 29th
03-08-2016 9:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
sadly i cant im locked into a new contract, i must admit, im a very unhappy plusnet customer at the moment.
I hope one of the admins can get my problems sorted ASAP, as im starting to lose faith in plusnet to be honest
Re: Question 129613912 no update since the 29th
04-08-2016 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking over your account, no fault is being found when testing the phone line.
Testing your connection shows you're in sync at 71Mbps down and 20Mbps up, however notes from our faults team also suggest that it appears that during times that you've been running speed tests, data is being downloaded/uploaded in the background or on other devices, which could explain why speed tests are coming back lower than expected.
Re: Question 129613912 no update since the 29th
04-08-2016 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks HarryB
There has been 2 openreach guys here, who both say they are seeing errors on the line, both guys couldntt fix them, i also have been told this as well, but your support staff, everyone says they are coming down in batches.
This im told this affecting the thoughput speed, im seeing pages not loading you tube buffering, everyone seems to tell me its the errors are causing this packet lost, along with the poor thoughput speed
Bt openreach came to the fibre cabinet on saturday (or i was told where going to) and i have heard nothing since) as the 2nd bt guy wasnt happy with the port i was connected to in the fibre cabinet.
I will do a speed test with everything unplugged, but most of the time there is nothing running in the back ground.
I need to know if there are still errros being seen on the line still, i really wantted to speak directly to George W , as he was person dealing with these issues, but he hasnt replied to any of my updates, could you ask him to contact me via phone please
thanks
Re: Question 129613912 no update since the 29th
04-08-2016 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HarryB you have p.m
Re: Question 129613912 no update since the 29th
04-08-2016 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note by Mike (Mav)
Unhelpful post removed
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Question 129613912 no update since the 29th