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this connection is even worse than vodafone!

dansaxton
Hooked
Posts: 6
Registered: 14-10-2016

this connection is even worse than vodafone!

plagued with intermittent 700+ ping and <10mbps downloads throughout today - none of which i can seem to capture on the btspeedtester!

what's going on?

9 REPLIES
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: this connection is even worse than vodafone!

Wired or wireless?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,528
Fixes: 12
Registered: 01-12-2010

Re: this connection is even worse than vodafone!

Dont forget PHONE now Andrue

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dansaxton
Hooked
Posts: 6
Registered: 14-10-2016

Re: this connection is even worse than vodafone!

wired - restarted router (twice) no change - tried on 2 (wired) PCs - both the same

Community Veteran
Posts: 1,398
Thanks: 221
Fixes: 31
Registered: 13-08-2015

Re: this connection is even worse than vodafone!

Which Gateway are you connected to? Have a look here

You may also have a look at the Broadband Trouble-shooter which will help give more information to try and help you.

dansaxton
Hooked
Posts: 6
Registered: 14-10-2016

Re: this connection is even worse than vodafone!

You are currently connected to gateway psb-ir01.

This is located in Southbank Point of Presence

 

I think i went through all the troubleshooter already - everything was ok.

 

Thanks :-)

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: this connection is even worse than vodafone!

Hi there,

 

I can see you started the faults checker, can you finish going through it at https://faults.plus.net and we'll get the line tested etc.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dansaxton
Hooked
Posts: 6
Registered: 14-10-2016

Re: this connection is even worse than vodafone!

i did that - apparently nothing wrong with the line

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: this connection is even worse than vodafone!

The faults checker hasn't been completed yet. If you finish it we can get this looked at further.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dansaxton
Hooked
Posts: 6
Registered: 14-10-2016

Re: this connection is even worse than vodafone!

fault checker now completed - showed download speed of 8mbps!

This is when i'm connected to the master socket and to the router via ethernet.

Thanks