cancel
Showing results for 
Search instead for 
Did you mean: 

this connection is even worse than vodafone!

dansaxton
Hooked
Posts: 6
Registered: ‎14-10-2016

this connection is even worse than vodafone!

plagued with intermittent 700+ ping and <10mbps downloads throughout today - none of which i can seem to capture on the btspeedtester!

what's going on?

9 REPLIES 9
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: this connection is even worse than vodafone!

Wired or wireless?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: this connection is even worse than vodafone!

Dont forget PHONE now Andrue

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
dansaxton
Hooked
Posts: 6
Registered: ‎14-10-2016

Re: this connection is even worse than vodafone!

wired - restarted router (twice) no change - tried on 2 (wired) PCs - both the same

Mustrum
Community Veteran
Posts: 3,554
Thanks: 1,055
Fixes: 76
Registered: ‎13-08-2015

Re: this connection is even worse than vodafone!

Which Gateway are you connected to? Have a look here

You may also have a look at the Broadband Trouble-shooter which will help give more information to try and help you.

dansaxton
Hooked
Posts: 6
Registered: ‎14-10-2016

Re: this connection is even worse than vodafone!

You are currently connected to gateway psb-ir01.

This is located in Southbank Point of Presence

 

I think i went through all the troubleshooter already - everything was ok.

 

Thanks 🙂

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: this connection is even worse than vodafone!

Hi there,

 

I can see you started the faults checker, can you finish going through it at https://faults.plus.net and we'll get the line tested etc.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dansaxton
Hooked
Posts: 6
Registered: ‎14-10-2016

Re: this connection is even worse than vodafone!

i did that - apparently nothing wrong with the line

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: this connection is even worse than vodafone!

The faults checker hasn't been completed yet. If you finish it we can get this looked at further.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dansaxton
Hooked
Posts: 6
Registered: ‎14-10-2016

Re: this connection is even worse than vodafone!

fault checker now completed - showed download speed of 8mbps!

This is when i'm connected to the master socket and to the router via ethernet.

Thanks