terrible fibre
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- Re: terrible fibre
terrible fibre
01-02-2018 10:25 AM
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hi, I was with bt for 3+ years with no problems decided to change to plusnet and now having nothing but trouble only connected 2 weeks ago on 38 mbps as speed was slow I upped it no 60-80 but that has made it worse I'm now barely getting 9-22 mbps my phone line is no longer perfect now waiting for I guess openreach to get in touch. all I want now is to cancel and go back to bt or another company , plusnet in my view are [-Censored-].
Re: terrible fibre
01-02-2018 11:34 AM
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Contact support I suspect your still on a 40-10 line, they will be able to check and rectify the problem ASAP if this is the case.
Re: terrible fibre
01-02-2018 11:43 AM
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yes I will do, but I've just done the recommended speed test and it shows 17.27 down 8.79 up ping 20 done another and its 16.86, 7.77, 40.13
Re: terrible fibre
01-02-2018 11:57 AM
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If you have a noisy phone line then you will need to get that fixed before your broadband will improve.
Have you reported a fault?
Re: terrible fibre
01-02-2018 12:26 PM
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Re: terrible fibre
01-02-2018 4:17 PM
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thanks for that, speed has increased a fair bit
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