sync speed

[#1]

hiya

can anyone tell me what my sync speed is im synced at please

im trying to get my sync speed backup by trying to leave it connected as longer as i can...

cheers

[#2]

If you log in to your router by typing 192.168.1.254 into the address field of a browser you will log into the router administration pages where you will find this information, depending on the router probably on the status page. It will not affect your connection in any way to look at it here.

[#3]

Or you could try this  transfer speed  which gives you your Current line speed. If you are not logged in it will ask you to do so. 

[#4]

done that but i cant look at my sync speed i have a d-200 netgear modem with a linksys 1900acs so i cant look at my sync speed.. and i cant even access the modem because it blocks access when u put it into modem mode..

[#5 · Accepted solution]

Hi @tibs01

Here's a copy of our test results for your line:

GEA Test Detail
Circuit ID	NA	Service ID	BBEU00000000

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	76.3 Mbps
Upstream Speed	19.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	537.2
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-08-23T10:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	77.6 Mbps	79.9 Mbps	79.2 Mbps
Up Stream Line Rate	18.8 Mbps	19.2 Mbps	19.1 Mbps
Up Time	627.0 Sec	900.0 Sec	898.5 Sec
Retrains	0.0	3.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-08-27T09:24:05Z	2018-08-27T09:39:05Z
Ingress Code Violation	9	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

No issues from what I can see.

[#6]

thanks mate seems the speed is goin back up ill keep it on hopefully it will creep back up to 78 and 20

[#7]

No worries. Fingers crossed it goes up.

[#8]

---

@idonno wrote:

Or you could try this  transfer speed  which gives you your Current line speed. If you are not logged in it will ask you to do so. 

---

That transfer speed test does not give the correct result.  I am currently on a sync of 59, max 70, but the transfer speed link gives 78.  That might be because I have only just transferred and the systems haven't updated themselves yet.

[#9]

It looks like your the speed profile on your account was changed by an adviser on the 14th August.

Testing your line is showing your sync rate at 79.9mbps so the profile is currently correct.

[#10]

whoops - sorry, I think you were responding to OP and not to me?
I still don't see why https://www.plus.net/my.html?action=data_transfer_speed i reporting 78

Interesting: thank you for testing.

Why does my hub (BT Home Hub 6) report

Data rate: 13.74 Mbps / 58.61 Mbps

Maximum data rate: 13745 / 70668

I can see the data rate might be a bit low while systems sort themselves out, but I thought data rate was the sync rate?

[#11]

@sjptd yep you're right, sorry. My response was aimed at you while looking into the OPs account. I bigger glasses.

I've updated your speed profile now but it shouldn't make a difference at all due to the way connections without static IPs are routed across our network.

[#12]

@Gandalf  Thank you.  I didn't really think it would make much difference, but just wanted to check that things were working as I understood them.  I see the https://www.plus.net/my.html?action=data_transfer_speed page now reports as expected, and I'll hope for higher speed/lower margin over the next few days as DLM settles.

[#13]

No worries. Fingers crossed your speeds increase.

Let us know if you need any further assistance.

[#14]

Something (presumably DLM) did indeed kick in after a few days as expected/hoped, and we are back on the same speeds as we had on BT before the switch.

The information at https://www.plus.net/my.html?action=data_transfer_speed is wrong again.  I've had a data rate of 77.98 Mbps for over three days, and it is reporting 65.8.  Not worried, but that page does seem to be very unreliable.