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switching from sky to plusnet

FIXED
timc1984
Newbie
Posts: 1
Registered: 30-06-2017

switching from sky to plusnet

letter from sky is telling me the switch is on 11th july, plusnet is telling me the switch is on 19th july. am i gonna have 8 days of no internet or have plusnet told sky that the switch is on a different date?

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1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: switching from sky to plusnet

Fix

The orders are definitely in place for the date we've advised you, Sky should not be making any changes or ceasing your service prior to this date.

From what I can see we requested the 11th, but this was pushed to the 19th due to engineer availability, Sky will be aware of the new date and shouldn't cease you prior to this (they shouldn't be placing any cease orders at all).

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff