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stuck IP profile- 38.71

FIXED
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: stuck IP profile- 38.71

No worries, I'm sorry that we can't be of further help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ee61re
Grafter
Posts: 26
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Registered: ‎12-02-2009

Re: stuck IP profile- 38.71

The IP profiles are now showing:

IP Profile for your line is - 50.19 Mbps

Upstream Rate IP profile on your line is - 20 Mbps

but the account profile is still showing 44, and speedtest around 37 - does the profile need another nudge?

 

Plusnet Help Team
Plusnet Help Team
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Re: stuck IP profile- 38.71

I'm glad to see your speeds have improved further.

I've given the profile on your account another nudge. 

If you reboot your router you should see higher speeds, let me know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ee61re
Grafter
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Registered: ‎12-02-2009

Re: stuck IP profile- 38.71

thanks - after a router reboot, still seeing around 37 down - but I can see the account profile now matches the BT IP profile, so will that be because 37 is as good as it gets?

 

I assume the modem sync speed is currently 50?

Plusnet Help Team
Plusnet Help Team
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Re: stuck IP profile- 38.71

Yeah the sync rate is at 51.8mbps, but the banding is still showing at 40/10.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 51.8 Mbps
Upstream Speed 8.2 Mbps
Appointment Required N
Fault Target Fix Time  
Fault Report Advised N
Estimated Line Length In Metres 752.9
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-12-22T10:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 51.8 Mbps 51.8 Mbps 51.8 Mbps
Up Stream Line Rate 8.1 Mbps 8.1 Mbps 8.1 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-01-04T10:04:31.423+00:00 2019-01-04T10:19:31.423+00:00
Ingress Code Violation 0 2
Egress Code Violation 0 0
Errored Seconds 12 1
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

It may be worth giving it a few more days as the reset may not have fully completed yet.

Let me know how it goes still.

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 Anoush Mortazavi
 Plusnet Help Team
RealAleMadrid
Aspiring Champion
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Re: stuck IP profile- 38.71

@Gandalf  It's the same old story from PlusNet, I have said many times before, the GEA test profile data is almost always out of date, the line cannot be on 40/10 profile if the sync speed is 51.8 Mbps. The throughput speeds should be around 47Mbps so there seems to still be some problem with the plusnet profiles.

Plusnet Help Team
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Re: stuck IP profile- 38.71

@RealAleMadrid, I actually received confirmation from our suppliers not long ago regarding that. Basically the timestamp only applies to the profile data, and to nothing else on the test.

With that in mind, it's obvious that the profile isn't restricting the speeds as the current sync rate is at 51.8mbps. As the profile is a lot lower than this, it's likely that the profile was since modified on the head end, but isn't yet reflecting on the test.

Also, the Plusnet profile is set at 50000kbps so this won't be impacting the throughput.

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 Anoush Mortazavi
 Plusnet Help Team
ee61re
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Re: stuck IP profile- 38.71

I'm still seeing speedtest.net results of 37 down, and the BT IP profile is showing as 50.19 down and 20 up - with my plusnet account showing 50.

Nothing seems to have changed at all since last Friday - but from the GEA output from @Gandalf previously, it showed the IP profile as banded 40/10 - is that still the case?  (I assume it is, based on speed test - but why is BT wholesale reporting it as 50.19 down 20 up?)

Plusnet Help Team
Plusnet Help Team
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Re: stuck IP profile- 38.71

Our tests are showing you on an open profile now:

"0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off"

But your sync speeds haven't changed from above. If you've done a speedtest and you're getting 50.19mbps then this would indicate you're getting the correct speeds? Feel free to post up a screenshot of the BTW speedtester results.

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 Anoush Mortazavi
 Plusnet Help Team
ee61re
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Re: stuck IP profile- 38.71

speedtest.net results:

2019-01-10_15-35-22.png

50.19 is what the down IP profile is showing on the diagnostics option on http://www.speedtest.btwholesale.com/:

2019-01-10_15-39-42.png

So what / where is limiting it to 37 ?Huh

Plusnet Help Team
Plusnet Help Team
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Re: stuck IP profile- 38.71

I guess it doesn't help that the BT speedtester is obviously giving an unreliable reading as evidenced by 102.12mbps. What are your speeds like at www.thinkbroadband.com/speedtest?

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 Anoush Mortazavi
 Plusnet Help Team
ee61re
Grafter
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Re: stuck IP profile- 38.71

thinkbroadband is reporting about the same as speedtest.net:

2019-01-10_15-52-17.png

ee61re
Grafter
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Re: stuck IP profile- 38.71

it seems relevant that 37 is 92.5% of 40....

ee61re
Grafter
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Registered: ‎12-02-2009

Re: stuck IP profile- 38.71

Aha!

I just fixed it - entirely my fault - my router (A synology RT1900ac in case anyone else has a similar issue)

 

 

Ages ago I configured traffic control on the router - but didn't actually set any rules, other than configuring what my up and down bandwidth values were...

 

...which, for reasons I cannot recall, I had set to:

2019-01-10_16-04-34.png

 

I've disabled traffic control, and speedtests are now showing around 47 down - much more like it!

2019-01-10_16-07-59.png

 

Apologies for being dumb @Gandalf, and with thanks for your assistance in getting the profiles nudged.

Plusnet Help Team
Plusnet Help Team
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Re: stuck IP profile- 38.71

Mystery solved!

(I need a coffee now :D)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team