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strange fibre broadband issue

FIXED
pistolpete33
Dabbler
Posts: 11
Fixes: 1
Registered: ‎25-08-2015

strange fibre broadband issue

i installed a bt home hub 5A to use as an all in one for my fibre but for some strange reason it has halved my down speed.

DSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 00:18:15
Downstream: 78.03 Mbps
Upstream: 19.53 Mbps

on speedtest it is coming back with these results

 

any ideas anyone?

16 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,812
Thanks: 824
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Registered: ‎21-09-2009

Re: strange fibre broadband issue

What does the speed test at BTW show and what IP profile does it show?

 

Also what speed does Plusnet show here ? You will need to log in to get the Plusnet speed.

pistolpete33
Dabbler
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

Phone exchange:AYREstimated line speed:80Mb (This may vary between 68.2Mb and 80Mb) - Checked on 2016-04-27 20:37:07Current line speed:78 Mb

thats my plusnet speed

pistolpete33
Dabbler
Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

its asking me to change my user name on the router to do the btw performance test to speedtest@speedtest_domain is this a must?

SpendLessTime
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Registered: ‎21-09-2009

Re: strange fibre broadband issue

Well the Ookla speed test could be wrong. Sometimes the servers they use can go slow.

 

I always try multiple speed test services when one is slower than expected. 

 

Hence the BTW speed test (which is the one Plusnet recognise) and ThinkBroadband too. Just to see if it is the line or the server at fault.

SpendLessTime
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Re: strange fibre broadband issue

No just put in your telephone number  and click on the "Run Diagnostics Test" button

 

 

edit: to clarify text

pistolpete33
Dabbler
Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

1. Best Effort Test: -provides background information.

  Download Speed
  69.93 Mbps
   
0 Mbps 77.35 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 69.93 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps .
 Additional Information:
 IP Profile for your line is - 77.35 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  2.8 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

pistolpete33
Dabbler
Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

i changed it because it wouldnt let me do it without

 

SpendLessTime
Aspiring Hero
Posts: 2,812
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Registered: ‎21-09-2009

Re: strange fibre broadband issue

Well the download speed is the right area.

 

The BTW upload speed is wrong BUT that is a feature of BTW as it shows mine wrong consistently too. All the other 

services show the correct upload speed. This has been happening since 29 February 2016.

SpendLessTime
Aspiring Hero
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Re: strange fibre broadband issue

So it all looks good, just Ookla playing up. Smiley

pistolpete33
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Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

i just dont understand why i am only getting half the speed to my pc and when i do a speedtest on my phone

 

pistolpete33
Dabbler
Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

and its not just ookla thats doing it

 

pistolpete33
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Posts: 11
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Registered: ‎25-08-2015

Re: strange fibre broadband issue

SpendLessTime
Aspiring Hero
Posts: 2,812
Thanks: 824
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Registered: ‎21-09-2009

Re: strange fibre broadband issue

Well I've no idea. Never heard of speedcheckerapi.com, although I note that is registered in Holland sp does it use Ookla servers too. 

 

The BTW one shows good, what doe sthe UK based ThinkBroadBand show?

 

If it doesn't agree with the BTW one, and all tests are being done via cable to the router, then might want to log a fault 

pistolpete33
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Posts: 11
Fixes: 1
Registered: ‎25-08-2015

Re: strange fibre broadband issue

Fix