strange fibre broadband issue
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01-05-2016 4:59 PM
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i installed a bt home hub 5A to use as an all in one for my fibre but for some strange reason it has halved my down speed.
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on speedtest it is coming back with these results
any ideas anyone?
Fixed! Go to the fix.
Re: strange fibre broadband issue
01-05-2016 5:15 PM
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Re: strange fibre broadband issue
01-05-2016 5:22 PM
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Phone exchange:AYREstimated line speed:80Mb (This may vary between 68.2Mb and 80Mb) - Checked on 2016-04-27 20:37:07Current line speed:78 Mb
thats my plusnet speed
Re: strange fibre broadband issue
01-05-2016 5:31 PM
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its asking me to change my user name on the router to do the btw performance test to speedtest@speedtest_domain is this a must?
Re: strange fibre broadband issue
01-05-2016 5:33 PM
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Well the Ookla speed test could be wrong. Sometimes the servers they use can go slow.
I always try multiple speed test services when one is slower than expected.
Hence the BTW speed test (which is the one Plusnet recognise) and ThinkBroadband too. Just to see if it is the line or the server at fault.
Re: strange fibre broadband issue
01-05-2016 5:34 PM - edited 01-05-2016 5:36 PM
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No just put in your telephone number and click on the "Run Diagnostics Test" button
edit: to clarify text
Re: strange fibre broadband issue
01-05-2016 5:36 PM
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1. Best Effort Test: -provides background information.
Download Speed | |
69.93 Mbps |
0 Mbps | 77.35 Mbps Max Achievable Speed |
Download speedachieved during the test was - 69.93 Mbps For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps . Additional Information: IP Profile for your line is - 77.35 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
2.8 Mbps |
0 Mbps | 20 Mbps Max Achievable Speed |
Re: strange fibre broadband issue
01-05-2016 5:37 PM
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i changed it because it wouldnt let me do it without
Re: strange fibre broadband issue
01-05-2016 5:38 PM
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Well the download speed is the right area.
The BTW upload speed is wrong BUT that is a feature of BTW as it shows mine wrong consistently too. All the other
services show the correct upload speed. This has been happening since 29 February 2016.
Re: strange fibre broadband issue
01-05-2016 5:42 PM
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So it all looks good, just Ookla playing up.
Re: strange fibre broadband issue
01-05-2016 5:42 PM
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i just dont understand why i am only getting half the speed to my pc and when i do a speedtest on my phone
Re: strange fibre broadband issue
01-05-2016 5:44 PM
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and its not just ookla thats doing it
Re: strange fibre broadband issue
01-05-2016 5:46 PM - edited 01-05-2016 5:47 PM
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Re: strange fibre broadband issue
01-05-2016 5:54 PM
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Well I've no idea. Never heard of speedcheckerapi.com, although I note that is registered in Holland sp does it use Ookla servers too.
The BTW one shows good, what doe sthe UK based ThinkBroadBand show?
If it doesn't agree with the BTW one, and all tests are being done via cable to the router, then might want to log a fault
01-05-2016 6:11 PM
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