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still on banded profile 2 momths on
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- Re: still on banded profile 2 momths on
still on banded profile 2 momths on
27-07-2015 4:58 PM
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Hi , can someone please look into my account (account name is haydnexportnew) as ive been banded for months now after my router having a spaz , and took me down to a 24 mb banding, it went up to 48mb banding in early may and hasnt budged , with only a manual disconnect/ reboot every 20 days or so , electric going off / firmware upgrade etc. If it isnt possible to fix the banding , can i terminate contract and start a new one or would it just be better to move isp ? I'm not going to carry on paying for up to 80 when im getting half what i used to. I'd much rather stay with plusnet as your cs are really good.
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Re: still on banded profile 2 momths on
27-07-2015 10:27 PM
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I'm sure staff will get this picked up but it will also help if you raise this at https://portal.plus.net/apps/kbdfaults
Hope you get it sorted soon
Hope you get it sorted soon
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Re: still on banded profile 2 momths on
28-07-2015 4:56 PM
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Hopefully someone looks into it
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Re: still on banded profile 2 momths on
28-07-2015 5:49 PM
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Unfortunately on fibre we can't simply reset a line, that's only performed once an engineer has visited based on a fault and found & fixed a problem.
If you're connecting below the estimates (http://www.dslchecker.bt.com) for your line we can get this looked into but we'd need a fault raising on your account at the link Blake has given.
If you're connecting below the estimates (http://www.dslchecker.bt.com) for your line we can get this looked into but we'd need a fault raising on your account at the link Blake has given.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: still on banded profile 2 momths on
31-07-2015 7:07 PM
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hi again, i raised a ticket (#108225722) , tests found a fault apparently and said the ticket would be updated by 7pm today. Can anyone shed any light on what's going on with it please?
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Re: still on banded profile 2 momths on
01-08-2015 9:20 AM
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apologies for double post , but my upload banding was increased from 9999 to 11999 this morning, dl banding stayed at 48998
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Re: still on banded profile 2 momths on
04-08-2015 12:43 PM
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We received an email on sunday saying a fault had been found and we will require an engineers visit. I've replied to the email with days and times that someone will be home (i thought my gf replied on sunday doh!).
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Re: still on banded profile 2 momths on
04-08-2015 2:18 PM
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.... The email stated please reply to this message , and have had an email back saying that you dont pick up replies to that address !! I'm starting to get annoyed with this now , shoddy service for 3 months and getting the run around now it seems.
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Re: still on banded profile 2 momths on
04-08-2015 2:37 PM
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Have just booked the appointment and updated the ticket.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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