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still can't connect since 4pm yesterday!

ChrisSheffield
Dabbler
Posts: 10
Registered: 24-09-2015

still can't connect since 4pm yesterday!

Hi.
I was affected by the outage yesterday afternoon but I still cannot connect even now, 18 hours later!
I see the fault has been closed so getting a bit worried now. I've attached two screenshots below of what my router is telling me.
I've rebooted it dozens of times, unplugged it. Taken phone line out and put it back in, everything I can think of.
Still looks to be authentication error:
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: still can't connect since 4pm yesterday!

Your username is currently set as @PLUSDSL.COM ?
If you can change it to @PLUSDSL.NET you should get online.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ChrisSheffield
Dabbler
Posts: 10
Registered: 24-09-2015

Re: still can't connect since 4pm yesterday!

Hi. Oh right. Yes my router details have always been @plusdsl.com
When did that change? It's always been that since I joined Plusnet 12 years ago. I've never been notified of a change and obviously I was connected by .com yesterday before the change?
Plusnet Help Team
Plusnet Help Team
Posts: 5,637
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: still can't connect since 4pm yesterday!

From what we can see you've always connected with PLUSDSL.NET until yesterday?
If you change the details in your router I'm pretty confident you'll get back online
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ChrisSheffield
Dabbler
Posts: 10
Registered: 24-09-2015

Re: still can't connect since 4pm yesterday!

Hi.
That's fine, I'll go in and change it on my router. It's bizarre though as I've not changed the settings in ages and it says .com lol. No idea how I've managed to hey on then  Tongue
Cheers