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still can't connect since 4pm yesterday!
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- Re: still can't connect since 4pm yesterday!
still can't connect since 4pm yesterday!
25-09-2015 10:02 AM
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Hi.
I was affected by the outage yesterday afternoon but I still cannot connect even now, 18 hours later!
I see the fault has been closed so getting a bit worried now. I've attached two screenshots below of what my router is telling me.
I've rebooted it dozens of times, unplugged it. Taken phone line out and put it back in, everything I can think of.
Still looks to be authentication error:
I was affected by the outage yesterday afternoon but I still cannot connect even now, 18 hours later!
I see the fault has been closed so getting a bit worried now. I've attached two screenshots below of what my router is telling me.
I've rebooted it dozens of times, unplugged it. Taken phone line out and put it back in, everything I can think of.
Still looks to be authentication error:
Message 1 of 5
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Re: still can't connect since 4pm yesterday!
25-09-2015 11:39 AM
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Message 2 of 5
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Re: still can't connect since 4pm yesterday!
25-09-2015 12:48 PM
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Hi. Oh right. Yes my router details have always been @plusdsl.com
When did that change? It's always been that since I joined Plusnet 12 years ago. I've never been notified of a change and obviously I was connected by .com yesterday before the change?
When did that change? It's always been that since I joined Plusnet 12 years ago. I've never been notified of a change and obviously I was connected by .com yesterday before the change?
Message 3 of 5
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Re: still can't connect since 4pm yesterday!
25-09-2015 1:56 PM
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Message 4 of 5
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Re: still can't connect since 4pm yesterday!
25-09-2015 2:04 PM
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Hi.
That's fine, I'll go in and change it on my router. It's bizarre though as I've not changed the settings in ages and it says .com lol. No idea how I've managed to hey on then
Cheers
That's fine, I'll go in and change it on my router. It's bizarre though as I've not changed the settings in ages and it says .com lol. No idea how I've managed to hey on then
Cheers
Message 5 of 5
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- Re: still can't connect since 4pm yesterday!