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speeds edging down

jeffjohn1941
Grafter
Posts: 26
Thanks: 5
Fixes: 1
Registered: ‎18-09-2017

speeds edging down

Sadly, I see that my download speeds are declining again. Previously they were restored after external bi-metalic joints were cleaned up. With the onset of bad weather, I fear my speeds are heading south. Could PN please give my line a check? Thanks.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 508
Thanks: 74
Fixes: 25
Registered: ‎26-03-2018

Re: speeds edging down

Hi @jeffjohn1941,

I've tested your line today and I can see that the speed is currently performing lower than we would expect it to. As this is the case, I'd like to ask if you've been through our online troubleshooting guide, to see if any of the steps included have resolved the issue? For reference, the troubleshooting guide can be found here.

I would also ask that you please set your router up within the test socket in the property if it hasn't already been, to see if this improves the speeds that you're receiving. A guide on how to do this can be found here.

Please let us know how this goes and if you continue to experience any issues so that we can pick this back up for further investigation as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jeffjohn1941
Grafter
Posts: 26
Thanks: 5
Fixes: 1
Registered: ‎18-09-2017

Re: speeds edging down

Hi - thanks for your prompt reply; yes nothing has changed on my system but the speeds have slowly degraded since the last OR visit. I originally had speeds above 50 Mb/s but as you observe they are well down currently. I'll leave things for the moment as I have a few hospital visits scheduled, but would appreciate a line check to see the noise profile. Previous degradation was caused by line connections between old and new wiring street systems.

Plusnet Help Team
Plusnet Help Team
Posts: 900
Thanks: 188
Fixes: 59
Registered: ‎26-03-2018

Re: speeds edging down

Hi @jeffjohn1941,


Thank you for getting back in touch. Here's a copy of the test result from our side:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 41.4 Mbps
Upstream Speed 14.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 477.6
Upstream Rate Assessment Low
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-49M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-01-28T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 41.3 Mbps 45.5 Mbps 42.3 Mbps
Up Stream Line Rate 13.0 Mbps 14.3 Mbps 14.0 Mbps
Up Time 726.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-10T14:46:57.360+00:00 2019-02-10T15:01:57.360+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Please let us know if your speeds are still poor once you've had chance to run through the troubleshooting checks on your side. If so, we'll need to investigate this further.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
iangilf
Rising Star
Posts: 298
Thanks: 19
Fixes: 1
Registered: ‎01-11-2017

Re: speeds edging down

 

0.128M-49M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

shows there line is banded so something isnt right somewhere

jeffjohn1941
Grafter
Posts: 26
Thanks: 5
Fixes: 1
Registered: ‎18-09-2017

Re: speeds edging down

Morning All!

Speeds (and weather) much improved since last communication. D/l now nearly 47Mb/s.

I'll attach readings for comparison of data. If you could kindly comment.

Many thanks, Jeff

 

Plusnet Help Team
Plusnet Help Team
Posts: 668
Thanks: 124
Fixes: 19
Registered: ‎22-01-2018

Re: speeds edging down

Hello @jeffjohn1941,

 

Thank you for uploading your results I can see that the connection is now back with your estimates.

 

Please do keep an eye on it and let us know if it drops below again, as I think at that point we will need to raise a fault and possibly an engineer.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
jeffjohn1941
Grafter
Posts: 26
Thanks: 5
Fixes: 1
Registered: ‎18-09-2017

Re: speeds edging down

Yes that seems fine. thanks; we don't want OR to report 'no fault' found! I'll monitor and keep you informed. Could well be a similar fault to one previously found - a corroded bi-mettalic connection at the base of the pole. Jeff