speeds edging down

[#1]

Sadly, I see that my download speeds are declining again. Previously they were restored after external bi-metalic joints were cleaned up. With the onset of bad weather, I fear my speeds are heading south. Could PN please give my line a check? Thanks.

[#2]

Hi @jeffjohn1941,

I've tested your line today and I can see that the speed is currently performing lower than we would expect it to. As this is the case, I'd like to ask if you've been through our online troubleshooting guide, to see if any of the steps included have resolved the issue? For reference, the troubleshooting guide can be found here.

I would also ask that you please set your router up within the test socket in the property if it hasn't already been, to see if this improves the speeds that you're receiving. A guide on how to do this can be found here.

Please let us know how this goes and if you continue to experience any issues so that we can pick this back up for further investigation as soon as possible.

[#3]

Hi - thanks for your prompt reply; yes nothing has changed on my system but the speeds have slowly degraded since the last OR visit. I originally had speeds above 50 Mb/s but as you observe they are well down currently. I'll leave things for the moment as I have a few hospital visits scheduled, but would appreciate a line check to see the noise profile. Previous degradation was caused by line connections between old and new wiring street systems.

[#4]

Hi @jeffjohn1941,

Thank you for getting back in touch. Here's a copy of the test result from our side:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	41.4 Mbps
Upstream Speed	14.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	477.6
Upstream Rate Assessment	Low
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	; 00:00 to 23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-49M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-01-28T15:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	41.3 Mbps	45.5 Mbps	42.3 Mbps
Up Stream Line Rate	13.0 Mbps	14.3 Mbps	14.0 Mbps
Up Time	726.0 Sec	900.0 Sec	899.8 Sec
Retrains	0.0	3.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-02-10T14:46:57.360+00:00	2019-02-10T15:01:57.360+00:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please let us know if your speeds are still poor once you've had chance to run through the troubleshooting checks on your side. If so, we'll need to investigate this further.

[#5]

0.128M-49M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

shows there line is banded so something isnt right somewhere

[#6]

Morning All!

Speeds (and weather) much improved since last communication. D/l now nearly 47Mb/s.

I'll attach readings for comparison of data. If you could kindly comment.

Many thanks, Jeff

[#7]

Hello @jeffjohn1941,

Thank you for uploading your results I can see that the connection is now back with your estimates.

Please do keep an eye on it and let us know if it drops below again, as I think at that point we will need to raise a fault and possibly an engineer.

[#8]

Yes that seems fine. thanks; we don't want OR to report 'no fault' found! I'll monitor and keep you informed. Could well be a similar fault to one previously found - a corroded bi-mettalic connection at the base of the pole. Jeff