speeds almost halved
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speeds almost halved
05-02-2018 4:41 PM
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Hi
I have had Fibre now since the 24th Jan. Today I noticed I had issues opening a Salesforce page. It is slow anyway but today it felt like I was back at broadband speeds. The fibre speed has totally decreased since the first week.
My guaranteed speed is 34, here is a result of a ethernet connected mac (nothing else running). My router has always been plugged into master socket I learned that back in 2008 with my first plus net account.
I confirmed there is no traffic shaping on my account. Fault team will be reaching out to me and plus net are sending me a new router.
Is there anything else I can try in the meantime?
Re: speeds almost halved
06-02-2018 1:32 PM
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Re: speeds almost halved
07-02-2018 10:21 AM
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All the time, each time i run the speedtest it is almost half of what should be the minimum
Re: speeds almost halved
15-02-2018 4:21 PM
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Hi Adrian,
Apologies for the delay in responding.
Having checked your account I can see that you're in the process of discussing this with our faults team via this ticket
If you could continue to update our faults team with the information they've requested that would be appreciated.
Let us know how you get on.
Thanks,
Dave
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