speed

[#1]

i up graded to 54 ...70  speed  ,,, and just getting  50 ,,,  called  waited 15 mins was told thats it fixed and still getting 50   grrrrrr

[#2]

Hi there,

I can see from your estimates that your line should be connecting through to the cabinet between 53.5 and 70.7Mb/s

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	70.7	53.5	20	16.3	--	Available	--	--

Your line is currently connected at 55.4Mbps, so is within the estimates although towards the bottom end.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	55.4 Mbps
Upstream Speed	20.0 Mbps

I appreciate that you may be getting 50Mb/s on a speedtest, however the estimates are based on the raw connection speed shown above.

Have you ensured that you are connected through to the master socket, no extension leads in place?

[#3]

hi chris, just a word i didnt pay for speeds of less than 54 or more than 70,  and i certainly dont pay for  51,  why dont you turn it up so i get what im paying for  if you dont then  we will take this further  i was promised speed  and not within range doesnt cut it , t a alb

[#4]

Your speed and connection is within the estimates we provided.

 why dont you turn it up so i get what im paying for

That's not possible, the speed is governed by the line quality and length from the exchange.

As mentioned, your line is connecting within the speeds we advised.