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speed dropping

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

speed dropping

Speeds dropping over last few hours resulting in very poor picture quality. Anyone else having this problem?

http://screenshot.co/#!/7807471356

6 REPLIES
Shep41
Aspiring Pro
Posts: 154
Thanks: 46
Fixes: 1
Registered: 31-05-2017

Re: speed dropping

Can you give us a bit more information. What is the router syncing at and what speeds do you normally get.

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: speed dropping

Normal speeds 35 upwards. Just need PN staff to check for me,

Superuser
Superuser
Posts: 3,185
Thanks: 1,612
Fixes: 11
Registered: 10-04-2007

Re: speed dropping

This could be another example of a network performance problem being investigated by PN.

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 @Gandalf

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: speed dropping

Sorry to hear that.

I've been unable to find your account but if you can PM me your username I'll get this looked into for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: speed dropping

Hi Matthew .. I pm'd you yesterday with my user name. Still loading slowly, Can you take a look please. Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 8,331
Thanks: 2,552
Fixes: 414
Registered: 21-04-2017

Re: speed dropping

Cheers for your username @patti (I got it off Matt)

Our tests aren't finding a definitive cause of the problem. If you're using a wired connection I'd recommend raising a fault to us at http://faults.plus.net so we can look into it further.

 

If it's just the wireless connectivity you're having problems with, can you run through the steps in this guide and let us know how it goes: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team