speed dropping

[#1]

Speeds dropping over last few hours resulting in very poor picture quality. Anyone else having this problem?

http://screenshot.co/#!/7807471356

[#2]

Can you give us a bit more information. What is the router syncing at and what speeds do you normally get.

[#3]

Normal speeds 35 upwards. Just need PN staff to check for me,

[#4]

This could be another example of a network performance problem being investigated by PN.

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).

 @Gandalf

[#5]

Sorry to hear that.

I've been unable to find your account but if you can PM me your username I'll get this looked into for you.

[#6]

Hi Matthew .. I pm'd you yesterday with my user name. Still loading slowly, Can you take a look please. Thanks.

[#7]

Cheers for your username @patti (I got it off Matt)

Our tests aren't finding a definitive cause of the problem. If you're using a wired connection I'd recommend raising a fault to us at http://faults.plus.net so we can look into it further.

If it's just the wireless connectivity you're having problems with, can you run through the steps in this guide and let us know how it goes: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193