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speed dropped and pings raised

iangilf
Grafter
Posts: 28
Thanks: 1
Registered: 01-11-2017

speed dropped and pings raised

hi folks since the bad weather my speeds have dropped nearlly 15 meg over night and my pings have increased from 1 to 22 ms

 

current stats

6. Data Rate: 20000 / 64229

7. Maximum Data Rate: 20826 / 79292

8. Noise Margin: 6.5 / 6.2

9. Line Attenuation: 17.0 / 14.1

 

when i turn router off and on it just comes back up at 64 meg

i usually get the full 80 or 76 meg

im sure dlm has kicked in now but why has the weather changed this so much ?

thanks folks

been with plusnet ages now

 

5 REPLIES
iangilf
Grafter
Posts: 28
Thanks: 1
Registered: 01-11-2017

Re: speed dropped and pings raised

Few people have viewed this but no reply ?
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: speed dropped and pings raised

Hi there, 

 

It may be that there's an issue with a joint somewhere in the line where water ingress might be having an effect. 

 

Assuming that you have a phone handset plugged in do you hear any noise?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
iangilf
Grafter
Posts: 28
Thanks: 1
Registered: 01-11-2017

Re: speed dropped and pings raised

Have tried handset and right now seems clear mate
iangilf
Grafter
Posts: 28
Thanks: 1
Registered: 01-11-2017

Re: speed dropped and pings raised

can i have another line check please

 

3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 29/09/16
4. Board version: Plusnet Hub One
5. DSL uptime: 8 days, 01:10:24
6. Data rate: 20000 / 74714
7. Maximum data rate: 27182 / 73892
8. Noise margin: 9.4 / 5.7
9. Line attenuation: 17.2 / 14.0
10. Signal attenuation: 17.0 / 14.0
iangilf
Grafter
Posts: 28
Thanks: 1
Registered: 01-11-2017

Re: speed dropped and pings raised

customer and tech support sucks on plusnet noone helping and this community certainly dont help what a waste of time raised tickets to and noone helps what a joke this all is

im glad virgin media is being laid so will be changing over to that when it goes live