speed dropped and pings raised

[#1]

hi folks since the bad weather my speeds have dropped nearlly 15 meg over night and my pings have increased from 1 to 22 ms

current stats

6. Data Rate: 20000 / 64229

7. Maximum Data Rate: 20826 / 79292

8. Noise Margin: 6.5 / 6.2

9. Line Attenuation: 17.0 / 14.1

when i turn router off and on it just comes back up at 64 meg

i usually get the full 80 or 76 meg

im sure dlm has kicked in now but why has the weather changed this so much ?

thanks folks

been with plusnet ages now

[#2]

Few people have viewed this but no reply ?

[#3]

Hi there, 

It may be that there's an issue with a joint somewhere in the line where water ingress might be having an effect. 

Assuming that you have a phone handset plugged in do you hear any noise?

[#4]

Have tried handset and right now seems clear mate

[#5]

can i have another line check please

3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 29/09/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	8 days, 01:10:24
6. Data rate:	20000 / 74714
7. Maximum data rate:	27182 / 73892
8. Noise margin:	9.4 / 5.7
9. Line attenuation:	17.2 / 14.0
10. Signal attenuation:	17.0 / 14.0

[#6]

customer and tech support sucks on plusnet noone helping and this community certainly dont help what a waste of time raised tickets to and noone helps what a joke this all is

im glad virgin media is being laid so will be changing over to that when it goes live

[#7]

3 power cuts in a row where i live and my router was on for nearly 19 days without a drop out

it came back on after 3 power cuts in a row in the area i live in and my stats are

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ54605283
3. Firmware version:	Software version 4.7.5.1.83.8.237.2.2 Last updated 11/12/17
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:36:53
6. Data rate:	20000 / 77050
7. Maximum data rate:	27814 / 75521

so went up but the maximum data rate hasnt but the data rate has weird