speed dropped after 14 days cancelation period

[#1]

heh I know that was in anger looking at the screen😞

[#2]

I’m waiting for PlusNet’s call-back.  

[#3]

no call yet but pass 3days streaming is gone slow buffering started on my end, I almost forgot buffering and to see it in 2021 (this is bad JoJo) is like my first 56k modem with funny noise😊. 

[#4]

bt 29-01-2021

PlusNet is mucking with my fibre speed, it was going ok till two weeks of contract and then all went downhill, was on 38 Mbps, went down at 06:17:31, 25 Jan. ( 114.140000) PPPoE is up -​ Down Rate=33478Kbps, Up Rate=7632Kbps; SNR Margin Down=8.4dB, Up=6.1dB and then today at  01:46:47, 02 Feb. (411751.460000) PPPoE is up -​ Down Rate=31008Kbps, Up Rate=7805Kbps; SNR Margin Down=9.6dB, Up=6.1dB.

[#5]

bt test 02-02-2021_22:26-PM

new bt test just now

[#6]

still not reached my Minimum Guaranteed Speed: 31.0Mb.🤔

[#7]

😞

[#8]

You keep contradicting yourself !

Rate=31008Kbps, Up Rate=7805Kbps;

[#9]

@Mustrum what? Are you serious? its from the event log 

Event Log
This page summarises all the recent events that have been recorded on your Plusnet Hub.
You can filter the events to show items related to a specific category.

Category WAN click to change category dropdown

Recorded events

Time and date       Message

01:46:49, 02 Feb. (411753.430000) WAN operating mode is VDSL
01:46:49, 02 Feb. (411753.430000) Last WAN operating mode was VDSL
01:46:48, 02 Feb. (411752.370000) PPP IPCP Receive Configuration ACK
01:46:48, 02 Feb. (411752.370000) PPP IPCP Send Configuration Request
01:46:48, 02 Feb. (411752.360000) PPP IPCP Receive Configuration NAK
01:46:48, 02 Feb. (411752.360000) PPP IPCP Send Configuration ACK
01:46:48, 02 Feb. (411752.350000) PPP IPCP Receive Configuration Request
01:46:48, 02 Feb. (411752.350000) PPP IPCP Send Configuration Request
01:46:47, 02 Feb. (411751.460000) PPPoE is up -? Down Rate=31008Kbps, Up Rate=7805Kbps; SNR Margin Down=9.6dB, Up=6.1dB
01:46:47, 02 Feb. (411751.440000) CHAP authentication successful
01:46:47, 02 Feb. (411751.400000) CHAP Receive Challenge
01:46:47, 02 Feb. (411751.400000) Starting CHAP authentication with peer
01:46:47, 02 Feb. (411751.400000) PPP LCP Receive Configuration ACK
01:46:47, 02 Feb. (411751.400000) PPP LCP Send Configuration Request
01:46:47, 02 Feb. (411751.390000) PPP LCP Receive Configuration Reject
01:46:47, 02 Feb. (411751.390000) PPP LCP Send Configuration ACK
01:46:47, 02 Feb. (411751.390000) PPP LCP Receive Configuration Request
01:46:47, 02 Feb. (411751.390000) PPP LCP Send Configuration Request
01:45:58, 02 Feb. (411702.560000) PTM over DSL is up
01:45:27, 02 Feb. (411672.250000) PTM over DSL is down after 5458 minutes uptime
01:45:27, 02 Feb. (411672.250000) PPPoE is down after 5457 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -? Down)]
01:45:25, 02 Feb. (411669.820000) PPP LCP Send Termination Request [User request]
06:48:04, 29 Jan. (84235.250000) WAN operating mode is VDSL
06:48:04, 29 Jan. (84235.250000) Last WAN operating mode was VDSL
06:48:03, 29 Jan. (84234.170000) PPP IPCP Receive Configuration ACK
06:48:03, 29 Jan. (84234.170000) PPP IPCP Send Configuration Request
06:48:03, 29 Jan. (84234.160000) PPP IPCP Receive Configuration NAK
06:48:03, 29 Jan. (84234.160000) PPP IPCP Send Configuration ACK
06:48:03, 29 Jan. (84234.150000) PPP IPCP Receive Configuration Request
06:48:03, 29 Jan. (84234.150000) PPP IPCP Send Configuration Request
06:48:02, 29 Jan. (84233.250000) PPPoE is up -? Down Rate=33478Kbps, Up Rate=7881Kbps; SNR Margin Down=8.6dB, Up=6.0dB
06:48:02, 29 Jan. (84233.240000) CHAP authentication successful
06:48:02, 29 Jan. (84233.200000) CHAP Receive Challenge
06:48:02, 29 Jan. (84233.200000) Starting CHAP authentication with peer
06:48:02, 29 Jan. (84233.200000) PPP LCP Receive Configuration ACK
06:48:02, 29 Jan. (84233.190000) PPP LCP Send Configuration Request
06:48:02, 29 Jan. (84233.190000) PPP LCP Receive Configuration Reject
06:48:02, 29 Jan. (84233.190000) PPP LCP Send Configuration ACK
06:48:02, 29 Jan. (84233.190000) PPP LCP Receive Configuration Request
06:48:02, 29 Jan. (84233.190000) PPP LCP Send Configuration Request
06:47:13, 29 Jan. (84184.640000) PTM over DSL is up
06:46:27, 29 Jan. (84138.320000) PTM over DSL is down after 3 minutes uptime
06:46:27, 29 Jan. (84138.310000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -? Down)]
06:46:25, 29 Jan. (84135.880000) PPP LCP Send Termination Request [User request]
06:43:38, 29 Jan. (83969.160000) WAN operating mode is VDSL
06:43:38, 29 Jan. (83969.160000) Last WAN operating mode was VDSL
06:43:37, 29 Jan. (83968.090000) PPP IPCP Receive Configuration ACK
06:43:37, 29 Jan. (83968.090000) PPP IPCP Send Configuration Request
06:43:37, 29 Jan. (83968.080000) PPP IPCP Receive Configuration NAK
06:43:37, 29 Jan. (83968.070000) PPP IPCP Send Configuration ACK
06:43:37, 29 Jan. (83968.060000) PPP IPCP Receive Configuration Request
06:43:37, 29 Jan. (83968.060000) PPP IPCP Send Configuration Request
06:43:36, 29 Jan. (83967.140000) PPPoE is up -? Down Rate=33478Kbps, Up Rate=8195Kbps; SNR Margin Down=8.7dB, Up=6.0dB
06:43:36, 29 Jan. (83967.130000) CHAP authentication successful
06:43:36, 29 Jan. (83967.080000) CHAP Receive Challenge
06:43:36, 29 Jan. (83967.080000) Starting CHAP authentication with peer
06:43:36, 29 Jan. (83967.070000) PPP LCP Receive Configuration ACK
06:43:36, 29 Jan. (83967.070000) PPP LCP Send Configuration Request
06:43:36, 29 Jan. (83967.070000) PPP LCP Receive Configuration Reject
06:43:36, 29 Jan. (83967.070000) PPP LCP Send Configuration ACK
06:43:36, 29 Jan. (83967.060000) PPP LCP Receive Configuration Request
06:43:36, 29 Jan. (83967.060000) PPP LCP Send Configuration Request
06:42:47, 29 Jan. (83918.500000) PTM over DSL is up
06:42:09, 29 Jan. <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>>
06:42:09, 29 Jan. (83880.240000) PTM over DSL is down after 191 minutes uptime
06:42:09, 29 Jan. (83880.240000) PPPoE is down after 191 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -? Down)]
06:42:06, 29 Jan. (83877.830000) PPP LCP Send Termination Request [User request]
03:30:59, 29 Jan. (72410.650000) WAN operating mode is VDSL
03:30:59, 29 Jan. (72410.650000) Last WAN operating mode was VDSL
03:30:58, 29 Jan. (72409.560000) PPP IPCP Receive Configuration ACK
03:30:58, 29 Jan. (72409.550000) PPP IPCP Send Configuration Request
03:30:58, 29 Jan. (72409.550000) PPP IPCP Receive Configuration NAK
03:30:58, 29 Jan. (72409.540000) PPP IPCP Send Configuration ACK
03:30:58, 29 Jan. (72409.540000) PPP IPCP Receive Configuration Request
03:30:58, 29 Jan. (72409.540000) PPP IPCP Send Configuration Request
03:30:57, 29 Jan. (72408.610000) PPPoE is up -? Down Rate=33478Kbps, Up Rate=7969Kbps; SNR Margin Down=8.4dB, Up=6.0dB
03:30:57, 29 Jan. (72408.590000) CHAP authentication successful
03:30:57, 29 Jan. (72408.560000) CHAP Receive Challenge
03:30:57, 29 Jan. (72408.560000) Starting CHAP authentication with peer
03:30:57, 29 Jan. (72408.550000) PPP LCP Receive Configuration ACK
03:30:57, 29 Jan. (72408.550000) PPP LCP Send Configuration Request
03:30:57, 29 Jan. (72408.540000) PPP LCP Receive Configuration Reject
03:30:57, 29 Jan. (72408.540000) PPP LCP Send Configuration ACK
03:30:57, 29 Jan. (72408.540000) PPP LCP Receive Configuration Request
03:30:57, 29 Jan. (72408.540000) PPP LCP Send Configuration Request
03:30:08, 29 Jan. (72359.680000) PTM over DSL is up
03:29:38, 29 Jan. (72329.460000) PTM over DSL is down after 1204 minutes uptime
03:29:38, 29 Jan. (72329.460000) PPPoE is down after 1203 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -? Down)]
03:29:36, 29 Jan. (72327.030000) PPP LCP Send Termination Request [User request]
07:26:06, 28 Jan. ( 117.550000) WAN operating mode is VDSL
07:26:06, 28 Jan. ( 117.550000) Last WAN operating mode was VDSL
07:26:05, 28 Jan. ( 116.410000) PPP IPCP Receive Configuration ACK
07:26:05, 28 Jan. ( 116.410000) PPP IPCP Send Configuration Request
07:26:05, 28 Jan. ( 116.400000) PPP IPCP Receive Configuration NAK
07:26:05, 28 Jan. ( 116.400000) PPP IPCP Send Configuration ACK
07:26:05, 28 Jan. ( 116.390000) PPP IPCP Receive Configuration Request
07:26:05, 28 Jan. ( 116.390000) PPP IPCP Send Configuration Request
07:26:04, 28 Jan. ( 115.420000) PPPoE is up -? Down Rate=33478Kbps, Up Rate=7529Kbps; SNR Margin Down=8.5dB, Up=6.0dB
07:26:04, 28 Jan. ( 115.400000) CHAP authentication successful
07:26:04, 28 Jan. ( 115.360000) CHAP Receive Challenge

and this is from my tp-link today (time 07:45)

[#10]

PlusNet is gone bananas?

Wanted to call them yesterday at 18:30 but on their Customer Support was 07:00am - 06.00pm, every.

And this morning checked it again to call it changed to

07:30am - 10.00pm, every. And I called “0804320200” at 07:35am and it was the answer machine “our customer support is now closed you can call us between 08:00am and 08:00pm” what is this?🙄

[#11]

You should have called 0800 432 0200  you may have had more luck.

Is there a point to this thread?

Seems DLM is doing its thing - not PN, no doubt as a result of the wind and rain on outside wires and joints.

[#12]

@Mustrum Have been going back and forth with Customer support since 18^th Jan to date.

[#13]

@Thrall Hi can you tell me how this works? good SNR Margin and MAX Rate But low speed 

[#14]

@ecrTech Looks like your line is banded (i.e. capped at lower fixed speeds) on both Downstream and Upstream. SNR margins should be around 6dB or sometimes lower on downstream. You need to ask Plusnet to put in a request to their "supplier" for a DLM reset which will remove the banding.

[#15]

@RealAleMadrid Hi thanks, “line noisy and Slow internet speed and distance” my understanding is that the line attenuation if its good or bad should be like this in dB

20dB and below is outstanding

20dB – 30dB is excellent

30dB – 40dB is very good

40dB – 50db is OK

50dB and above is bad

And SNR margin if its good or bad should be like this in dB

10dB and below is bad

11db – 20dB is OK

20dB – 28dB is excellent

29dB and above is outstanding

And about the SNR margin you said 6dB and lower on downstream.

My SNR margin Upstream used to be 6.1 to 6.7 (6.6 to 7.4 Mbps) and my downstream used to be 9.7 to 10.7 (30.9 to 35.6 Mbps) and now my new modem router is showing what I posted. And in the beginning 14days of my contract I was connected and Upstream 7.6 to 7.9 Mbps and on the 15th day it went to 8.4 Mbps and Downstream 35.6 to 37.4 Mbps and on the 15^th day it went to 31.2 Mbps.