speed dropped after 14 days cancelation period
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- Re: speed dropped after 14 days cancelation period
speed dropped after 14 days cancelation period
25-01-2021 6:52 AM
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speed dropped after 14 days cancelation period
hi after renewing my contract, the speed on the router was fine downstream at 38 Mbps and upstream at 8.7 Mbps, (I was told my line supports up to 45/42 Mbps downstream and 10/13 Mbps Upstream) and on the 15th day the speed dropped to 27/30 Mbps Downstream and 5.7/6.8 Mbps Upstream.
I should have gone with virgin media as I need faster broadband My kids are using computers to do live school Streams.
Re: speed dropped after 14 days cancelation period
25-01-2021 4:34 PM
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Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net
Re: speed dropped after 14 days cancelation period
26-01-2021 6:34 AM
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This is not the first time. There’s no speed fault here they just want us on the minimum or in some cases lower than the minimum, plusnet could have kept the sped at 38 Mbps because my line supports up to 45/42 Mbps down and 10/13 Mbps Up, but they didn’t for the first two weeks my hub connection was showing 38 Mbps and 8.7 Mbps
Re: speed dropped after 14 days cancelation period
26-01-2021 1:48 PM
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ISPs have no control over the physical rate your router syncs at with the cabinet. This would likely need to be raised with Openreach for an engineer.
Re: speed dropped after 14 days cancelation period
26-01-2021 3:24 PM
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I’m on the plusnet hub and its done purposely by plusnet, Because they just conformed it that they cannot end my contract
Re: speed dropped after 14 days cancelation period
26-01-2021 3:51 PM
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Pretty sure that won’t be the case because they can’t adjust your sync speed. other than moving you to another package but the figures you’ve given don’t suggest that to be the case.
Re: speed dropped after 14 days cancelation period
28-01-2021 6:27 AM
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Been with them since 2014 they go up/down 1or2 Mbps, this time 8 Mbps, and each IP range have its speed range, I have done that at home for different devices.
Re: speed dropped after 14 days cancelation period
28-01-2021 7:42 AM
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That is not how the internet works.
Probably worth reporting a fault?
Re: speed dropped after 14 days cancelation period
28-01-2021 8:06 AM
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hi today I switched off my rooter for some cable tidiness and Extension Lead with extra plugs and after reconnection the broadband speed dropped yet again to 22.38 Mbps D & 6.32 Mbps UP. Now don’t tell me that the Extension Lead had something to do with it.
Re: speed dropped after 14 days cancelation period
28-01-2021 8:32 AM
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Looks like you need to update yourself on networking. Anyone with server admin knowledge can do amazing things
Re: speed dropped after 14 days cancelation period
28-01-2021 10:23 AM
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Re: speed dropped after 14 days cancelation period
28-01-2021 10:34 AM
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If only I had plusnet server access, I would have made a spatial DHCP IP range with 1Mbps Down and 1Kb up for you M8
Re: speed dropped after 14 days cancelation period
28-01-2021 10:38 AM
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@ecrTech wrote:
Looks like you need to update yourself on networking. Anyone with server admin knowledge can do amazing things
Looks like you need to update yourself on the Dunning Kruger effect.
Re: speed dropped after 14 days cancelation period
28-01-2021 11:14 AM
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Dunning Kruger effect. not bad you should know yourself
Re: speed dropped after 14 days cancelation period
28-01-2021 11:38 AM
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@ecrTech wrote:
Dunning Kruger effect. not bad ...
Glad you appreciated it @ecrTech
Regarding a post you made earlier,
@ecrTech wrote:
hi today I switched off my rooter for some cable tidiness
You seem to have chosen the wrong word, so here's another pointer ...
What’s the difference between a router and a rooter?
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- Re: speed dropped after 14 days cancelation period