speed drop to 66-67Mb/s
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- Re: speed drop to 66-67Mb/s
speed drop to 66-67Mb/s
22-06-2019 4:45 PM
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Hello
I have always had great results with Plus Net fibre - the cab is about 50 feet away, and I have always had speeds of around 76 Mb/s
However, of late, I have noticed that I get no more than 66-67, which - by coincidence - is the average speed currently being advertised. Why has this happened, and why to this speed in particular?
Can I have my 10 Mb/s back, please?
Regards
Andrew
Re: speed drop to 66-67Mb/s
22-06-2019 5:57 PM
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Re: speed drop to 66-67Mb/s
23-06-2019 10:43 AM
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Hi @pongowaring
We are just waiting for some maintenance on our suppliers system which we perform GEA tests to complete, then we will be able to run some diagnostics and see exactly what's going on for you - shouldn't be too long.
Thanks,
MoR
Re: speed drop to 66-67Mb/s
29-06-2019 10:03 AM
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thats a coincidence....I have the same issue and have just noticed the avaerage speed achievable is 66, well fancy that!
Re: speed drop to 66-67Mb/s
29-06-2019 10:56 AM
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Can you also check mines, on my router I'm now down to 60mb, shouldn't be this low.
Re: speed drop to 66-67Mb/s
29-06-2019 3:56 PM
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Hi @pongowaring,
I'm sorry that your speed has dropped and that my colleague didn't get back to you once our supplier's systems were back up and running - I'll pass on feedback about this.
I've tested your line and the test indicates that your line is currently syncing at 79.9mbps but the connection profile on your account has dropped to 68mbps. As you have a static IP, the connection profile was restricting your throughput speed. I've adjusted this now - please reboot your router and your speed should increase straight away.
Re: speed drop to 66-67Mb/s
29-06-2019 4:12 PM - edited 29-06-2019 4:13 PM
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Hi @Griff7520,
I'm sorry that you're also experiencing problems with your connection and throughput speed and for any inconvenience caused.
I've tested your line and it's currently syncing at 76.6mbps and the test hasn't picked up any problems from this side:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 76.6 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 339.4 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | Retrains Observed | ||||
Interference Duration Longest Occurrence | From 06:45 to 07:00 | ||||
Interference Location | Unknown | ||||
Interference Observed In Days | 4 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2019-06-16T16:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 59.0 Mbps | 80.0 Mbps | 77.1 Mbps |
Up Stream Line Rate | 0.8 Mbps | 19.9 Mbps | 16.7 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 895.9 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-06-29T14:46:19Z | 2019-06-29T15:01:19Z |
Ingress Code Violation | 1 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Your connection profile is set correctly on your account but I can see from your connection log that it's dropping more than we would expect, which suggests that there my be an underlying issue that isn't been picked up by our tests:
We'll need to do some troubleshooting to try and narrow down the cause of the problem. I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: speed drop to 66-67Mb/s
29-06-2019 4:22 PM - edited 29-06-2019 4:23 PM
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I'm sorry that your speed is also poor @tolmie35.
I've tested your line and it's currently syncing at 59.9mbps, which is below the line's estimates of 68- 80mbps. However, the test hasn't picked up the cause of the drop in speed.
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 59.9 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 343.9 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Low | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2019-06-16T16:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 59.9 Mbps | 59.9 Mbps | 59.9 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 869.0 Sec | 900.0 Sec | 899.9 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-06-29T15:00:25Z | 2019-06-29T15:15:25Z |
Ingress Code Violation | 10 | 1 |
Egress Code Violation | 17 | 0 |
Errored Seconds | 2 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Please can you also run through the troubleshooting checks that I've linked in my reply to @Griff7520 and let us know how you get on.
Re: speed drop to 66-67Mb/s
30-06-2019 8:45 AM
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Hi Emily
my computer is upstairs and my router is connected to a openreach modem which is also upstairs, how would i connect to the master socket which is down stairs in the living room, would i connect the modem or the router to the master socket, and would I have to try and run an extension cable up the stairs to do it, sorry if that is confusing but am not sure which way I could do it with out adding more cables into the pot
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