speed drop and latency inceases
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speed drop and latency inceases
30-11-2014 3:40 PM
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I have restarted the equipment a couple of times but no difference so leaving alone now. checking over lan connection. After a week i thought things would recover but this hasn't happened and now my bt profile and Plusnet profile speed has shown as about 62mb.
Does this imply that my speeds will be stuck like this now?
Is there anyway I can get things improved - latency being more important than the speed really?
Re: speed drop and latency inceases
01-12-2014 12:35 PM
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Quote Does this imply that my speeds will be stuck like this now?
Hopefully not, but that does depend on what may be causing this. That may be a reality if there's been a quick increase in the uptake of fibre services in your area.
Quote latency being more important than the speed really?
How have you recorded the latency exactly? Were you pinging anything specific?
Also let us know if the speed tests were done when connected using a wired or wireless connection. We'd definitely advise doing the former if you haven't done so yet.
Re: speed drop and latency inceases
01-12-2014 1:13 PM
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Thanks for your response.
I'm hopeful too that maybe these decreases are temporary!
In regards to latency I have pinged bbc and Google and used ping test after seeing a higher ping in games. I connected via ethernet and got speed of between 30 and 42, which is considerably higher than usual!!
Re: speed drop and latency inceases
02-12-2014 12:26 PM
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Any thoughts?
Re: speed drop and latency inceases
02-12-2014 2:48 PM
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I tried the speak to us link on the support site went through it all again and the operative told me I had to ring in. I got held a queue for twenty minutes and gave up.
Plusnet can you make this a bit easier as I thought support was supposed to be a better experience than this?!
Re: speed drop and latency inceases
03-12-2014 9:54 AM
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Re: speed drop and latency inceases
03-12-2014 10:50 AM
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I have updated the case as suggested.
Re: speed drop and latency inceases
04-12-2014 5:20 PM
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If they can't help fair enough, but enough of these rhetorical and time consuming steps!
Re: speed drop and latency inceases
05-12-2014 11:22 AM
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Re: speed drop and latency inceases
05-12-2014 12:36 PM
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