speed down and IP profile on your line down.

[#1]

FAQ
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1. Best Effort Test:  -provides background information.
Download Speed
27.34 Mbps

0 Mbps 65.74 Mbps
Max Achievable Speed
Download speedachieved during the test was - 27.34 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-65.74 Mbps .
Additional Information:
IP Profile for your line is - 65.74 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.27 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.27Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#2]

This getting worse........
Download Speed
9.14 Mbps

0 Mbps 65.45 Mbps
Max Achievable Speed
Download speedachieved during the test was - 9.14 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-65.45 Mbps .
Additional Information:
IP Profile for your line is - 65.45 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.65 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.65Mbps
Additional Information:

[#3]

It might be worth specifying where you are such as the exchange and possibly the PN gateway. I was having similar figures (Camberley {THC}, gateway pcl-bng03 and 02) but that seems to have stopped either following work at Reading and Kingston OR from a change of gateway to pcl-ag03.
Phil