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soon to move to fibre from adsl - modem username query

skycatcherx
Dabbler
Posts: 14
Registered: 16-10-2015

soon to move to fibre from adsl - modem username query

Hi,
Soon to be switched over from ADSL to fibre and received my fibre modem. I wanted to set it up the way I had my ADSL one setup (different IP address range, static routes etc.) and noticed that the broadband username preconfigured on the router was not mine. Is this a default username that gets changed during the 15 minutes configuration period when fibre is connected or is this a mistake. I'd like to get this sorted before my switchover date.
Thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: soon to move to fibre from adsl - modem username query

Our routers automatically set themselves up which is what the current login is for.
You can change this to your username@plusdsl.net and it won't cause any issues when your service goes live.
In terms of the other settings you can find them here http://192.168.1.254/expert_user.html
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
skycatcherx
Dabbler
Posts: 14
Registered: 16-10-2015

Re: soon to move to fibre from adsl - modem username query

So will setting my own username eliminate the 15 min wait time. I read elsewhere that there have been MTU issues - has this now been sorted...?
Thanks for your speedy reply btw!
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: soon to move to fibre from adsl - modem username query

Manually setting the username (and password) should eliminate the wait time for 'Autoconfigure'.
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