slow upload speed and ring doorbells
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slow upload speed and ring doorbells
23-05-2020 9:12 AM - edited 23-05-2020 9:13 AM
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Hi,
after a lot of messing about i have found out that our fluctuating 0.5 -1 Mbps isn't any good for our ring door bell or outdoor camera. all we get are late notifications and a videos of people walking away. i was hoping to get notifications and videos of people walking up our path. and if they ring the bell being able to talk to them if i was there. we cant do either
is there any way of getting a better upload speed with plusnet?
i have done a search in the forums and only found people swapping to adsl 2+? and having caps lifted.
Any help greatly received
Matt
Re: slow upload speed and ring doorbells
23-05-2020 9:22 AM
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Hi Matt.
What model door bell and camera do you have? Is it definitely due to the Plusnet connection (and not the wi-fi connection from the bell to the access point?)
Re: slow upload speed and ring doorbells
23-05-2020 9:44 AM
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its a ring doorbell 2 which is the other side of a wall 500mm away from the router next to the bt master socket. we split the wifi and both are only connected to the 2.4ghz. signal strength is great. we have changed the plusnet router for a new one with no change (we also had issues with the 5ghz not connecting so got a new router, it didn't help) we have checked there are no WiFi channels clashing with our neighbor.
online they seem to suggest 2 Mbps is needed and ours fluctuates between 0.5 and 1
Re: slow upload speed and ring doorbells
23-05-2020 10:11 AM
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ah right. So it would appear to be the Plusnet connection Matt. Guess you need to raise a support ticket with them.
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