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slow speed

FIXED
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

slow speed

gateway changed it self this afternoon to

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Update topic in the Community Announcements forum will help us to diagnose the problem.

  • core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 5.504 ms

my download speed has dropped from 35 down to 9

upload speed dropped from 3.5 t0 0.33

 

6 REPLIES
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow speed

just checked the phone line and it is dead so would that be cause of lost speed

 

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: slow speed

Very likely yes, I'd advise getting that reported here: http://www.plus.net/support/phone/troubleshooting.shtml

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow speed

thanks Chris tried that link

The result of your line check is unclear.

Please wait a while and try the test again.

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: slow speed

I've just sent you a ticket, can you reply with the information requested here and we'll get that picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow speed

thanks Chris

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow speed

Fix

no internet this morning 

then the phone rang so it was working

a few mins later the openreach engineer turned up and he said the wires were corroded  at the cabinet and snapped as soon as he touch them so that's been sorted

speed back up

http://www.thinkbroadband.com/speedtest/button/146866493905878052652.png