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slow fibre speeds

goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

slow fibre speeds

anyone having slower speeds this afternoon?

mine has gone from 38 a couple of weeks ago to 32 and today :-

https://www.thinkbroadband.com/speedtest/1513522425822123955

speed all over the place

23 REPLIES
Community Veteran
Posts: 8,065
Thanks: 670
Fixes: 9
Registered: 02-08-2007

Re: slow fibre speeds

My speeds tend to alter within that range, not really a problem for me.

I suspect the time of day along with various other factors cause this.

More important for me is a stable connection with no drop outs rather than changes in speed.

If it dropped much below 30 then of course I would be concerned

Sturgi
Newbie
Posts: 2
Registered: 17-12-2017

Re: slow fibre speeds

I would be happy to get close to 30 so far since joining on Unlimited Fibre the fastest I have had is 18.2 with the slowest 5.7, wish I had never left BT.......

goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

did a bt test

1. Best Effort Test: -provides background information.

  Download Speed
  33.97 Mbps
   
0 Mbps 33.85 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 33.97 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-33.85 Mbps .
 Additional Information:
 IP Profile for your line is - 33.85 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  3.4 Mbps
   
0 Mbps 10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 3.4Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

did another thinkbroadband test

https://www.thinkbroadband.com/_assets/speedtest/button/1513538905644647255.png

just wondering if there is a fault with their tester

 

Community Veteran
Posts: 1,258
Thanks: 183
Fixes: 30
Registered: 13-08-2015

Re: slow fibre speeds

What is your phone like? Is it quiet if you dial 17070 option 2?

It looks like DLM has reduced your speeds, possibly due to a noisy line.

goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

just done quiet line using an old phone

would not say it was quiet sounds a bit fussy

Community Veteran
Posts: 1,258
Thanks: 183
Fixes: 30
Registered: 13-08-2015

Re: slow fibre speeds

It will be worth going through the checks as described in the Help section here.

goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

just ran the line test and got :-

Oops, something seems to have gone wrong

It looks like something has gone wrong. Our award-winning support team are here to help.

Call us on 0800 432 0200
but 30 min wait so i'll call them in morning
 

 

Moderator's note by Mike (Mav): Post released from Spam Filter.

Manny7860
Aspiring Pro
Posts: 184
Thanks: 32
Fixes: 2
Registered: 19-11-2017

Re: slow fibre speeds

@gleneagles I've read plusnet stopped doing traffic management on their lines?
Excellent!
goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

phoned them this morn and something wrong and they said it could be the filter in the master socket which bt installed when i went over to fibre a few years ago .

so ordered a new one

might get it this week hopefully

Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,192
Fixes: 255
Registered: 21-04-2017

Re: slow fibre speeds

I'm sorry to hear you're experiencing speed problems

Testing your line is showing your router in sync at 35mbps. Whilst it is banded at that:

Profile Name 0.128M-35M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off

as the speed is within your estimates there isn't much we can do to further investigate.

 

If your speeds drop below the estimates I'd raise a fault to us at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

just done speedtest on speedtest.net and got this

http://www.speedtest.net/result/6894378816.png

 and now the new test:-

 

 http://www.speedtest.net/my-result/6894420102

Manny7860
Aspiring Pro
Posts: 184
Thanks: 32
Fixes: 2
Registered: 19-11-2017

Re: slow fibre speeds

404 not found.
Excellent!
goatty2
Rising Star
Posts: 174
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: slow fibre speeds

great was working before now it not am having a good night