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slow fibre speeds

brettmessruther
Newbie
Posts: 3
Registered: 19-08-2017

slow fibre speeds

-not using wifi

-bt speedtest  attached

video guide followed.

 

basically my connection has dropped from what used to connect at roughly 55Mb to 40 Mb or less and download speeds have dropped from 6.8 MB/s to 5.1MB/s this has only happened in the past week at most as i have seen speeds at max while downloading steam games in the short time before this.

 

attached 3 files that should help

Moderator's note by Mike (Mav): Personal information removed from attachments in a public forum.

4 REPLIES
mikelahey
Aspiring Pro
Posts: 179
Thanks: 64
Fixes: 10
Registered: 24-11-2015

Re: slow fibre speeds

As you are getting well below the estimates in the BT wholesale line checker, you should raise a fault with Plusnet.
Perhaps @Gandalf or one of the other Plusnet staff could take a look at this for you.
brettmessruther
Newbie
Posts: 3
Registered: 19-08-2017

Re: slow fibre speeds

was not sure if i should do that or wait for them to see it here and look into it!

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: slow fibre speeds

I can see you've raised a fault regarding this.

We'll get that picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
brettmessruther
Newbie
Posts: 3
Registered: 19-08-2017

Re: slow fibre speeds

is there anywhere i can look to track the progress of this?